Microsoft
ALYSSA BROWN
Bakersfield,USA
Summary
Highly productive and efficient Customer Service Representative with a focus on communication, problem-solving, and time management skills. Ensures smooth operations in customer service environments by utilizing specialized expertise. Strengths lie in listening, empathy, and patience, crucial for effectively addressing customer needs and building positive relationships. Background in providing exceptional support and resolving customer inquiries. Excels in maintaining positive relationships with customers through effective communication and problem-solving. Proven ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by actively sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Housing Navigator/ Case Manager
The Open Door Network
10.2024 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted applicants in filling out housing applications and verifying assets.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Helped clients find permanent or temporary housing.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Aaron's Plumbing and Drain Services
01.2017 - Current
- Provided accurate information about products and services to customers
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Scheduling appointments
- Provided exceptional customer service to ensure customer satisfaction
Yard Aide
Beardsley School District
10.2023 - 01.2024
- Increased awareness of health guidelines among students by teaching them proper handwashing techniques before returning inside after recesses.
- Maintained a secure environment for students by promptly addressing behavioral issues and resolving conflicts.
- Enhanced student safety by efficiently monitoring the schoolyard during recess and lunch breaks.
- Improved overall supervision quality through regular collaboration with other Yard Duty Aides, sharing best practices and strategies for effective monitoring.
- Aided in maintaining cleanliness of the schoolyard by organizing clean-up efforts and ensuring proper disposal of trash.
- Oversaw children on playground to monitor safety and suitability of activities.
- Inspected equipment on playground to report any safety concerns.
- Visited playground sites to check on program status and address any concerns.
Education
High School Diploma -
North High School
05.2012
Skills
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Clerical Support
- Microsoft Office Suite
- Credit card payment processing
- Order Processing
- Microsoft Outlook
- Prioritization
- Follow-up skills
- Multi-Task Management
- File Organization
- Organizational Skills
- File/records maintenance
- Appointment confirmation
- Call handling
- Mail handling
- Dedicated Team Player
- Social Media and Promotions
- Time management
- Communication skills
- Organization and multitasking
- Documentation and reporting
- Positive attitude
- MS office
- Home visits and inspections
- Patient care
- Compassion and empathy
- Vital signs monitoring
- Compassionate communication
- Patient transfers
- Multitasking and organization
Additional Information
Customer Service, Office Administration, File Organization, Organizational Skills, File/records maintenance, Appointment confirmation, Call handling, Mail handling, Dedicated Team Player, Social Media and Promotions, Time management, Provided accurate information about products and services to customers., Maintained detailed records of customer interactions, transactions and comments for future reference., Resolved complex problems by working with other departments to provide solutions that meet customer needs., Scheduling appointments., Provided exceptional customer service to ensure customer satisfaction.
Timeline
Housing Navigator/ Case Manager
The Open Door Network
10.2024 - Current
Yard Aide
Beardsley School District
10.2023 - 01.2024
Customer Service Representative
Aaron's Plumbing and Drain Services
01.2017 - Current
High School Diploma -
North High School
Software
Excel
Outlook
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