Alyssa Brown
Salisbury ,NC
Summary
Dynamic customer service professional with proven problem resolution skills.. Adept at appointment scheduling and effective multi-tasking, I enhanced operational efficiency and customer satisfaction through active listening and critical thinking. Committed to fostering long-term client relationships while maintaining attention to detail in fast-paced environments.
Overview
7
7
years of professional experience
Work History
CSR/Dispatcher
Horne Heating and Air Conditioning
12.2024 - 07.2025
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning, and scheduling.
- Reviewed routes, daily traffics, and weather to adjust plans, meeting daily requirements and service needs.
- Provided part orders to technicians for parts to be ordered
- Scheduled appointments according to priority and availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
CSR/Dispatcher
Andy Lewis Heating and Air Conditioning
01.2024 - 12.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic, and weather to adjust plans, meeting daily requirements and service needs.
- Provided PO's to technicians for parts to be ordered.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Scheduled jobs according to priority and availability.
- Debriefed with technicians to confirm customers needs were meet during our visit.
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Veterinary Assistant
Urgent Vet
07.2023 - 12.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
- Assist in collecting blood, urine, and skin samples.
- Answered multiple phone calls for busy animal care facility and response to questions regarding pricing and services.
Receptionist
Banfield Pet Hospital
06.2022 - 07.2023
- Greeted incoming pets and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated pet records.
- Checked patients in and out for appointments and collected any payments due.
- Straightened up the waiting and exam rooms during slower times.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Filled prescriptions for pets.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Pharmacy Assistant
Walgreens
11.2021 - 06.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Updated computer system with current customer, payment and inventory information.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
CSR/Dispatcher
Ease Air
07.2018 - 11.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic, and weather to adjust plans, meeting daily requirements and service needs.
- Provided PO's to technicians for parts to be ordered.
- Made outbound calls to schedule maintenances and collect past due payments.
Education
Mooresville Senior High School
Mooresville, NCSkills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Appointment Scheduling
- Time Management
- Effective Multi-Tasking
- Computer proficiency
- Attention to Detail
- Goal Orientated
- Customer service
- Payment processing
Timeline
CSR/Dispatcher
Horne Heating and Air Conditioning
12.2024 - 07.2025
CSR/Dispatcher
Andy Lewis Heating and Air Conditioning
01.2024 - 12.2024
Veterinary Assistant
Urgent Vet
07.2023 - 12.2023
Receptionist
Banfield Pet Hospital
06.2022 - 07.2023
Pharmacy Assistant
Walgreens
11.2021 - 06.2022
CSR/Dispatcher
Ease Air
07.2018 - 11.2021
Mooresville Senior High School
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