Alyssa Buckley
Painted Post,NY
Summary
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards. Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Absolute Care Three Rivers
06.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Personal Care Assistant
All Metro
03.2024 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Closing Cashier
Tops Friendly Markets
04.2022 - 10.2023
- Enhanced store security by diligently monitoring the activities of customers and reporting suspicious behavior to management.
- Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
- Handled high-pressure situations during peak hours calmly and effectively while consistently providing excellent customer service.
- Developed rapport with regular customers resulting in increased repeat business due to exceptional customer service provision.
- Utilized detailed knowledge of store layout enabling speedy resolution of queries on item locations improving overall customer experience.
- Exhibited strong multitasking skills by simultaneously engaging with customers while managing register functions during busy periods effectively reducing wait times.
- Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
- Improved customer satisfaction by efficiently handling transactions and answering inquiries in a timely manner.
Team Member
Arby's Restaurant
12.2020 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
The Home Depot Inc
05.2017 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
McDonald's Restaurant
12.2015 - 06.2016
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to restaurant success by maintaining high standards of cleanliness throughout the facility.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Vector Marketing Company
05.2015 - 08.2015
- Engaged customers and promoted specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with company policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Bathing Assistance
- Alzheimer's and Dementia Care
- Electronic Charting
- Compassionate caregiver
- Patient-focused care
- Dementia and Alzheimer's knowledge
- Documenting behaviors
- Feeding Assistance
- End of life care
- Adaptable
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide (HHA) Certification
Timeline
Certified Nursing Assistant
Absolute Care Three Rivers
06.2024 - Current
Personal Care Assistant
All Metro
03.2024 - 04.2024
Closing Cashier
Tops Friendly Markets
04.2022 - 10.2023
Team Member
Arby's Restaurant
12.2020 - 11.2021
Customer Service Representative
The Home Depot Inc
05.2017 - 12.2020
Cashier
McDonald's Restaurant
12.2015 - 06.2016
Sales Associate
Vector Marketing Company
05.2015 - 08.2015