Alyssa Buckner
Casa Grande,AZ
Summary
Proven track record in enhancing client satisfaction and efficiency at First American Title Insurance Co through expert escrow knowledge and exceptional file management. Skilled in funds disbursement and document review, achieving a high success rate in transaction closures. Demonstrates accuracy, precision, and a results-driven approach, ensuring seamless property transfers and client trust.
Overview
15
15
years of professional experience
Work History
Escrow Assistant
First American Title Insurance Co
01.2022 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions.
- Maintained open communication with lenders, brokers and borrowers.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared estimated closing statements for buyer and seller.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
Process Server
Brock and Associates
08.2016 - Current
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Improved communication with law firms by providing regular status updates on document delivery progress.
Title Clerk
First American Title Insurance Co
01.2009 - 02.2022
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Expedited closings by efficiently preparing all necessary documents for finalization ahead of schedule.
- Prepared property reports.
- Compiled lists of mortgages, contracts, and other documents pertaining to titles.
- Supported fellow Title Examiners with training on best practices, contributing to a more skilled team overall.
- Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
- Communicated with customers to resolve common title issues.
Education
Desert Winds High School
Casa Grande, AZ05.2004
Skills
- File Management
- Escrow Knowledge
- Document Review
- Notary Public Certification
- Funds Disbursement
- Accuracy and Precision
- Deadline-oriented
- Property Research
Timeline
Escrow Assistant
First American Title Insurance Co
01.2022 - Current
Process Server
Brock and Associates
08.2016 - Current
Title Clerk
First American Title Insurance Co
01.2009 - 02.2022
Desert Winds High School