Alyssa Bueno
Robstown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Group Benefits Account Manager
GSM Insurors
03.2023 - Current
- Created/presented proposals to groups and coordinated enrollments specific to group’s needs.
- Worked closely with HR departments to develop customized employee communications materials that clearly outlined available benefits options and encouraged informed decision-making among staff members.
- Developed strong client relationships with effective communication and personalized service.
- Managed a diverse portfolio of accounts (31 in current book of business) ensuring timely and accurate benefits enrollment and administration for all clients.
- Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
Manager
The Thirsty Goat
07.2021 - 12.2022
- Created shift plans to maximize efficiency
- Coordinated events with outside vendors such as musicians and local small businesses
- Planned and executed content to promote specials and events for the business.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Child and Youth Program Assistant
Fort Campbell
01.2021 - 07.2021
- Led developmentally appropriate activities that promoted cognitive and behavioral growth
- Collaborated with fellow CYPA staff to maintain accurate records related to attendance, incident reports and development observations.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Supported children with special needs through tailored interventions and close collaboration with specialized professionals.
- Assisted supervisor by completing administrative and clerical tasks for program.
Server
Moondog Seaside Eatery
07.2016 - 07.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Blackbeard's Too
01.2020 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
Starbucks
12.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
B.S in Psychology - Minor in Criminal Justice -
Sam Houston State University
05.2023
Skills
- Account Management
- Microsoft Word & Excel
- Customer Service
- Time Management
- Account Reconciliation
- Benefits Administration
References
- Brooke Hampton, General Manager, The Thirsty Goat, 931-999-3466
- Hunter Staap, Owner, The Thirsty Goat, 931-206-1025
- Kaley Castillo, Assistant Director, The Strand Institute of Beauty and Esthetics, 361-643-2373
Timeline
Group Benefits Account Manager
GSM Insurors
03.2023 - Current
Manager
The Thirsty Goat
07.2021 - 12.2022
Child and Youth Program Assistant
Fort Campbell
01.2021 - 07.2021
Server
Blackbeard's Too
01.2020 - 04.2020
Barista
Starbucks
12.2019 - 03.2020
Server
Moondog Seaside Eatery
07.2016 - 07.2020
B.S in Psychology - Minor in Criminal Justice -
Sam Houston State University
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