Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Burgos

Brandon,FL

Summary

Dedicated communications and customer relations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

People + Culture Engagement Specialist

Feeding Tampa Bay
05.2022 - Current
  • Maintain employee files, records, resources, documentation and organizational data
  • Create, implement and facilitate new hire onboarding processes
  • Assist with the creation, evolution and implementation of internal communication processes
  • Successfully communicate organizational initiatives, updates and projects
  • Manage internal communication channels and manage distribution
  • Plan, edit, and write timely content for a variety of internal communication mediums
  • Responsible for developing the creation, design and layout of internal content
  • Align internal messaging with external messages for cohesive and comprehensive organizational communication
  • Maintain sensitive and confidential work products and information.
  • Facilitated initiatives to enhance organization culture and support engagement events and projects.


Sales & Service Specialist

USAA
02.2019 - 05.2022
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained a Property & Casualty License in 50 states
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Handled documents and payments with high degree of accuracy to minimize recordkeeping errors.
  • Researched and resolved routine and complex issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.

Customer Relations Co-Worker

IKEA
04.2009 - 05.2019
  • Handled customer inquiries courteously and professionally to enhance satisfaction via multiple communication channels
  • Trained new employees on company policies, procedures and processes.
  • Planned and booked customer purchase orders and deliveries
  • Editor of Employee Newsletter created to enhance employee communication and engagement
  • Assisted in development of new procedures and processes to improve department performance and efficiency.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Marketing Assistant

WEDU PBS
09.2015 - 02.2019
  • Maintained records and files of departmental sales orders in central database; routed all broadcast and print contracts
  • Prepared and audited broadcast affidavits/flight schedules monthly to send to clients
  • Prepared Proof of Performance reports for clients as needed; includes analysis of events, productions, broadcast, print, or online media, or any combination of the above
  • Represented the station at community outreach events
  • Assisted Vice President and three Sales Executives with various administrative functions
  • Assisted in coordination, development and execution of marketing department outreach events
  • Utilized Adobe Photoshop and InDesign to create & edit sales and marketing materials
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Coordinated & assembled information for various Monthly, Quarterly and Yearly Reports as well as Grant Programs.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.

Education

Bachelor of Arts - Communications

University of South Florida

Skills

  • Customer/Client Service
  • Brand Messaging and Awareness
  • Project Management
  • Training and Onboarding
  • Adobe Creative Suite, MS Office Suite, Canva
  • Corporate Communications
  • Interpersonal Skills
  • Content Creation

Timeline

People + Culture Engagement Specialist

Feeding Tampa Bay
05.2022 - Current

Sales & Service Specialist

USAA
02.2019 - 05.2022

Marketing Assistant

WEDU PBS
09.2015 - 02.2019

Customer Relations Co-Worker

IKEA
04.2009 - 05.2019

Bachelor of Arts - Communications

University of South Florida

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Alyssa Burgos