Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Alyssa Cabrera

Alyssa Cabrera

North Hills,CA

Summary

Reliable and friendly ex barista and cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Prioritizing tasks I'm assigned and communicating with all coworkers while maintaining an organized and safe workspace for all is important. I am determined and motivated to promote high levels of customer service and engagement efforts.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Barista

Starbucks, Barista
North Hills, CA
08.2020 - 09.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Kept counters, machines, utensils and seating areas organized and clean daily.
  • Maintained regular and consistent attendance and punctuality.
  • Quickly memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Set and achieved goals for professional development and advancement.
  • Worked flexible schedules and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted over 200 customers per day.

Office Assistant

Olmos Landscape
Sylmar, CA
09.2021 - Current
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Education

High School Diploma -

Granada Hills Charter High School
Granada Hills, CA
07.2021

Skills

  • Organizing and Categorizing
  • Product Location
  • Customer Transactions
  • Price Identification
  • Work Task Prioritization
  • Attention to Detail
  • Cooperative Attitude
  • Credits and Refunds
  • Teamwork and Collaboration
  • Clear Communication
  • Workplace Safety
  • Cash Register Operation
  • Customer Assistance
  • Guest Satisfaction
  • Stocking and Replenishing

Accomplishments

    Back in 2019, I volunteered to raise $5,000 to travel to Malawi, Africa to build a school for an underprivileged community for a organization called buildOn. At 15 years old, I had 8 months to raise the money, and accomplished my goal in the matter of 5 months. I believe this shows a glimpse of my determination, commitment, and team skills that I hold within!

Certification

I am a certified EMT. On top of attending Mission college to complete my general classes I was attending classes at night to become an EMT and see if the medical field was something I was interested in.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Office Assistant

Olmos Landscape
09.2021 - Current

Barista

Starbucks, Barista
08.2020 - 09.2021

High School Diploma -

Granada Hills Charter High School

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Alyssa Cabrera