Alyssa Caldo
Lathrop,CA
Summary
Dedicated office worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Office Worker II
SJ Health/San Joaquin County Hospital
03.2023 - 04.2024
- Knowledge of the administrative procedures in a healthcare- office based role.
- Coordinates with medical assistants and registry clerks in ensuring patients are on time and are directed to the right department.
- Communicates with registry clerks in regards to working with providers daily schedules.
- Examines intake charts in prescriptions, labs, communications with Doctors and medical assistants
- Assists to direct with referral specialty departments
- Ensures to scans patients HIPAA documents into their charts in an urgent complete manner
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Processes and captures active insurances with patients over the phone or in clinic
- Answered phone calls in a professional and friendly manner while supplying the required information.
Dental Receptionist
Western Dental
03.2022 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Assistant Store Manager
Sunglass Hut
10.2022 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Receptionist/Retail Sales Lead
AR Tire Mobile
09.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Assistant Store Manager; Key Holder
Osh Kosh B'kosh Inc.
09.2017 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Representative Team Leader
DYSON Representative
02.2014 - 10.2017
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Sales Manager of Target Mobile Technology
Target Inc.
01.2017 - 09.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Supervisor
Apple HQ Corinthians Valet/ Parking
03.2016 - 12.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate/ Cashier
Coach Factory Inc and Coach Men Inc.
02.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Supervisor Manager
Hollister Inc.
06.2011 - 01.2015
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Associate of Arts - Science, Math & Engineering Emphasis
De Anza Community College
Cupertino, CA06.2024
High School Diploma -
Milpitas High School
Milpitas, CA06.2013
Skills
- Verbal Communication
- File Organization
- Professionalism and Etiquette
- Scheduling and Planning
- Report Preparation
- Meeting Coordination
- Research and analysis
- Data Entry
- Meticulous attention to detail
- Professional and mature
- Dedicated Team Player
- Documentation And Reporting
References
- Alisa Lopez, San Jose, CA, Osh Kosh B'gosh Inc., Store Manager; Milpitas, (209) 535 3914
- Jennfier Devore, San Jose, CA, Osh Kosh B'gosh Inc., Regional Manager; Milpitas, Can be reached on Linkedln.
- Joseph Garnado, San Jose, CA, Corinthians Valet/ Parking Inc., District Manager; Cupertino, (408) 910 2480
- Adrianne Gendraeo, Livermore, CA, Coach Factory Inc., Store Manager; Livermore, (602) 616 4666
- Joyce Mardejesus, San Jose, CA, CH Carolina Herrera Inc., Sales Associate; San Jose, (408) 466 0454
- Elise Keller, San Jose, CA, SunglassHut, Store Manager; San Jose, (209) 445-5748
- Sean Pingue, Milpitas, CA, Master Technician/Automotive Professor Evergreen College, Milpitas, (408) 568-8050
- Joey Abundiz, Stockton, CA, Supervisor, (831) 673-00644
Timeline
Office Worker II
SJ Health/San Joaquin County Hospital
03.2023 - 04.2024
Assistant Store Manager
Sunglass Hut
10.2022 - 02.2022
Dental Receptionist
Western Dental
03.2022 - 02.2023
Receptionist/Retail Sales Lead
AR Tire Mobile
09.2019 - 12.2020
Assistant Store Manager; Key Holder
Osh Kosh B'kosh Inc.
09.2017 - 08.2018
Sales Manager of Target Mobile Technology
Target Inc.
01.2017 - 09.2017
Supervisor
Apple HQ Corinthians Valet/ Parking
03.2016 - 12.2016
Sales Associate/ Cashier
Coach Factory Inc and Coach Men Inc.
02.2015 - 03.2016
Sales Representative Team Leader
DYSON Representative
02.2014 - 10.2017
Retail Supervisor Manager
Hollister Inc.
06.2011 - 01.2015
Associate of Arts - Science, Math & Engineering Emphasis
De Anza Community College
High School Diploma -
Milpitas High School
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