Alyssa Camel
Lakeland
Summary
Ambitious professional with strong leadership capabilities and focus on achieving results. Proven track record in optimizing financial operations, driving customer satisfaction, and ensuring compliance with regulatory standards. Expertise in team collaboration, strategic planning, and adapting to evolving business needs. Known for effective problem-solving, communication, and ability to inspire and guide teams toward common goals.
Overview
7
7
years of professional experience
Work History
Financial Center Manager II
Pentagon Federal Credit Union
10.2022 - Current
- Boost revenue growth by identifying new business opportunities and forging strategic partnerships.
- Utilize excel spreadsheets in order to track data and team performance.
- Collaborate with regional leadership and internal business partners to align branch goals with corporate initiatives, driving growth strategies and delivering cohesive banking experiences to members.
- Analyze financial reports to identify trends, informing strategic decision-making for product offerings.
- Spearhead community outreach initiatives to enhance brand presence and strengthen member relationships.
- Mentor staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Enhance member satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Conduct regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
Operations Manager
Allu.s. Credit Union (merged With Pentagon Federal Credit Union)
11.2018 - 10.2022
- Processed wire transfer's, ACH transactions, share draft exceptions, CTR's, and SAR's daily.
- Increased knowledge of products and services by actively participating in available training classes and workshops offered to employees.
- Trained staff on updated procedures and/or new products.
- Helped members open and close accounts, apply for loans and make sound financial decisions.
- Completed monthly audits, handled cash transactions, balanced drawers and vault, performed loan payments, and issued official checks.
- Implemented fraud prevention measures by regularly reviewing transaction activities for suspicious patterns.
Education
Some College (No Degree) -
Hartnell College
Salinas, CAHigh School Diploma -
Salinas High School
Salinas, CASkills
- Staff management
- Exceptional customer service
- Problem solver
- Adaptive
- Multitasking
- Data entry
- Customer relationship development
- Team development and collaboration
Timeline
Financial Center Manager II
Pentagon Federal Credit Union
10.2022 - Current
Operations Manager
Allu.s. Credit Union (merged With Pentagon Federal Credit Union)
11.2018 - 10.2022
High School Diploma -
Salinas High School
Some College (No Degree) -
Hartnell College