Alyssa Camp
Monticello,GA
Summary
To obtain a position as a team player in a people-orientated organization where I can maximize my customer service skills and experience in a challenging environment to achieve corporate goals. Focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success with a track record of excelling in fast-paced office environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Meta
07.2021 - Current
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Help manage issue resolution, especially any paperwork issues that are open in BIM360.
- Upload checklists to every piece of equipment as production sends in email, once this is completed then BIM360 must be updated and torque email list must be updated ASAP.
- Once all circuits are uploaded, the checklist can then be closed and submitted so that Holder can review before pushing to PI/Facebook.
- After uploading paperwork into BIM360 we then must update the one-line tracker to show paperwork has been uploaded into BIM and completed, this is used in the production meeting to know which paperwork we are still missing. This is a crucial step in the QC process and paperwork method.
- Makes Wire labels and Arc flash for the pieces of equipment out on site.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data for META.
Front of House Team Member
Chick-fil-A
12.2020 - 07.2021
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Explained menu items, took orders and delivered food courses according to instruction.
Auto Claims Adjuster
State Farm
08.2017 - 11.2020
- Researched and verified insurance policy coverage.
- Evaluated extent of damage and documented findings.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Determined the cause and extent of damages by investigating claims with underwriters and insurance agents in the field.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Maintain quality standards by reviewing claims while working off project list.
- Explained complex regulations and policy guidelines to clarify claims process for insured parties.
- Obtained necessary information to complete proper evaluation of injury claims.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
- Performed investigations, evaluated, negotiated and settled total loss auto claims in collaboration with customers, auto body shops and service providers.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated claims for possible fraud, contacting the appropriate department for assistance and further investigation.
- Completed insurance forms to indicate repair cost estimates and recommendations.
- Evaluated and investigated over 10,000 auto claims in 2018 and decided whether the insurer should pay the claim.
Customer Service Representative
Audit Services Inc.
08.2015 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with questions about their insurance claim.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
Education
Bachelor of Science - Biological Sciences Pathway
Gordon State College
Barnesville, GA01.2025
High School Diploma -
Eagles Landing Christian Acadmey
Stockbridge, GA05.2015
Skills
- Types 60 WPM
- PC Proficient
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Accounting Skills
- 10-Key Proficiency
- Transporting Files
- Executive Presentation Development
- Technologically Savvy
- Timeline Planning and Management
- Strong Organizational Skills
- Multitasking and Time Management
- Task Prioritization
- Meticulous Attention to Detail
- Judgment and Decision Making
- Research and Analytical Skills
Timeline
Administrative Assistant
Meta
07.2021 - Current
Front of House Team Member
Chick-fil-A
12.2020 - 07.2021
Auto Claims Adjuster
State Farm
08.2017 - 11.2020
Customer Service Representative
Audit Services Inc.
08.2015 - 08.2017
Bachelor of Science - Biological Sciences Pathway
Gordon State College
High School Diploma -
Eagles Landing Christian Acadmey