Alyssa Campbell
Lynchburg,VA
Summary
PROFESSIONAL SUMMARY
Self-motivated and organized professional who is passionate about helping others while providing a positive impact. Strong interpersonal skills to reach people on different levels and exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Quality Suites Hotel
Altavista, VA
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Saber, Social Services Assistant
Healthcare
Altavista, VA
09.2018 - 04.2022
- Coordinate transportation needs for residents and schedule doctor's appointments on a daily basis
- Conduct assessments and determine needed and relevant interventions based on each client's cognitive abilities and current needs
- Manage and oversee concerns and grievances for both residents and family members
- Coordinate referrals and direct support for skilled care patients upon discharge by communicating with home health companies, medical equipment companies, and specialty offices to ensure optimized transitional care
- Organize schedules with dental, vision, hearing, psychiatric, and podiatry providers and consult with them to create a treatment plan based on resident's current needs
- Data entry, scanning, faxing, and filing legal and medical documents
- Handle resident's personal fund accounts and balance cash box at end of each day.
Patient Services Team Member
Central Virginia Family Physicians
Altavista, VA
01.2015 - 09.2018
- Checked registrations and pay codes for next day's appointments.
- Greeted incoming patients, managed check-ins, verified and updated insurance policies and patient information.
- Scheduled and confirmed appointments.
- Accepted co-payments and compiled daily financial transactions.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Communicated with hospitals, insurance companies, and pharmacies to provide efficient transitional care.
- Answered phone calls and performed clerical duties such as faxing, copying, filing, scanning and emailing.
Receptionist
Nationwide Insurance
Altavista, VA
01.2014 - 01.2015
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Aide/Certified Nursing Assistant
Heritage Green Assisted Living Facility
Lynchburg, VA
05.2010 - 01.2014
- Administered medications and treatments to patients, documented medications given, and ordered medication refills
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Supervised group of second shift nursing employees for a period of two years.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
High School Diploma -
Altavista High School
Associate of Science - General Studies
Central VA Community
College
05.2010
Skills
- Collaboration and Teamwork
- Maintaining Client Records
- Telephone Etiquette
- Data Entry and Analytics
- Customer Complaint Resolution
- Customer Service
- Visitor and Customer Relations
- Computer Proficiency
- Positive Attitude and Energetic
- Front Desk Operations
- Money Management
Timeline
Front Desk Receptionist
Quality Suites Hotel
06.2022 - Current
Saber, Social Services Assistant
Healthcare
09.2018 - 04.2022
Patient Services Team Member
Central Virginia Family Physicians
01.2015 - 09.2018
Receptionist
Nationwide Insurance
01.2014 - 01.2015
Aide/Certified Nursing Assistant
Heritage Green Assisted Living Facility
05.2010 - 01.2014
High School Diploma -
Altavista High School
Associate of Science - General Studies
Central VA Community
College
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