Alyssa Cannon
Waldorf,MD
Summary
Customer service professional with 15 years of experience delivering exceptional service. Seeking supervisor or management roles to utilize skills and expertise. Proven track record of exceeding customer expectations and resolving complex issues efficiently. Adept at building strong relationships with customers and colleagues, fostering a positive and collaborative work environment. Committed to driving customer satisfaction and achieving organizational goals through effective leadership and strategic decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
School Crossing Guard
Prince George's County Police Department
08.2024 - Current
- Controlling vehicular and school bus traffic
- Controlling students to assure conformance to traffic regulations
- Reporting traffic hazards and flagrant traffic violations to the police
Protective Security Officer
Constellis Security
08.2020 - 10.2024
- Licensed to carry a firearm
- Monitored CCTV security cameras
- Inspected buildings, equipment, and access points permitting entry
- Authorized verified contractors for entry
- Ensured building was locked and secured at end of every shift
Security Officer
Allied Universal
01.2018 - 07.2019
- Ensure the facility is provided with high quality security services to protect people and property
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests
- Answer questions and assist guests and employees
- Answer phones or greet guests / employees in a professional, welcoming manner
- Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Operations Clerk
United Parcel Service
10.2016 - 12.2017
- Utilize the central database to update customer shipping information
- Document, track and report customer inquiries
- Proofread driver scheduling documentation and correct errors
- Work with dispatch office to assist in managing load schedules
- Answer customer inquiries related to rate quotes and shipping information
City Carrier Assistant
United Postal Service
06.2015 - 08.2016
- Organize various classes of mail in sequence of delivery along an established mail route
- Deliver mail along an established route
- Provide customers with postal information and postal forms as requested
- Utilize portable electronic scanner as needed
- Report all unusual incidents or conditions to management
Security Officer
DAR Constitution Hall
01.2011 - 06.2015
- Perform hourly inspections of the premises
- Reported daily activities and irregularities to senior officers
- Ensure security of main doors to prevent unauthorized entries
- Verify all identification for accuracy and validity
- Ensure guests and staff comply with safety rules and regulations at all times
Education
High School Diploma -
Suitland High School
Suitland, MD06.2011
Skills
- Security
- Word
- Customer Service
- CCTV
- English
Certification
- Security Guard
- DCJS
- First Aid Certification
- Driver's License
- AED Certification
- Baton Permit
- Armed Security License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
School Crossing Guard
Prince George's County Police Department
08.2024 - Current
Protective Security Officer
Constellis Security
08.2020 - 10.2024
Security Officer
Allied Universal
01.2018 - 07.2019
Operations Clerk
United Parcel Service
10.2016 - 12.2017
City Carrier Assistant
United Postal Service
06.2015 - 08.2016
Security Officer
DAR Constitution Hall
01.2011 - 06.2015
High School Diploma -
Suitland High School
- Security Guard
- DCJS
- First Aid Certification
- Driver's License
- AED Certification
- Baton Permit
- Armed Security License