Alyssa Cantrell
Cleburne,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Court Officer
Prairieland Detention Center
07.2019 - Current
- Followed daily routine schedule and took head counts of all inmates in assigned cell block
- Transported and escorted inmates to hospitals, courts, and other institutions
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents
- Supervised inmates during day-to-day activities
- Maintained records of prisoners' identification and charges
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence
- Performed head counts, checking cells for missing inmates
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations
- Executed record filing system to improve document organization and management.
- Enforced courtroom rules of behavior to eliminate disruptions.
- Completed tasks such as filing, copying, and distributing documents.
- Collaborated with various departments to complete assigned tasks.
- Write and distribute email, correspondence memos, letters, faxes and forms
- Answer and direct phone calls
Customer Service Representative
Graceland Portable Buildings
11.2018 - 10.2019
- Provided excellent customer service to resolve customer complaints in timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Book travel arrangements
Delivery Driver
Domino's Pizza
03.2017 - 07.2019
- Delivered food orders to customers in a timely manner.
- Ensured that correct order was delivered to The customer.
- Handled cash payments from customers for delivery orders.
- Answered customer inquiries regarding menu items, prices and availability.
- Recorded accurate mileage log information during each shift.
Daycare Teacher
Pumpkin Patch Daycare Center
02.2019 - 06.2019
- Communicated with children's parents and guardians about daily activities, behaviors, and problems
- Taught children's foundational skills in colors, shapes, and letters
- Organized and led activities to promote physical, mental, and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Correctional Officer
Johnson County Jail
11.2017 - 03.2019
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
- Inspected cells and conducted random searches of common areas
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Applied non-violent response tools and physical restraint during problematic situations
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Processed inmate intake and re-assignment by completing paperwork, conducting searches, and recording fingerprints
- Supervised offender work assignments and evaluated performance for compliance with standard regulations
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Cashier
Panda Express
02.2016 - 03.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sandwich Artist
SUBWAY®Restaurants
01.2014 - 02.2015
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers and provided product knowledge.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Followed established procedures for handling money transactions accurately.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2025
High School Diploma -
Joshua High School
Joshua, TX05.2010
Skills
- Active Listening
- Conflict Resolution
- Calendar Management
- Scheduling appointments
- Microsoft Office
- Team Management
- Data Management
- Planning & Organizing
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Critical Thinking
- Organizational Skills
- Document Review
- Proofreading
Timeline
Court Officer
Prairieland Detention Center
07.2019 - Current
Daycare Teacher
Pumpkin Patch Daycare Center
02.2019 - 06.2019
Customer Service Representative
Graceland Portable Buildings
11.2018 - 10.2019
Correctional Officer
Johnson County Jail
11.2017 - 03.2019
Delivery Driver
Domino's Pizza
03.2017 - 07.2019
Cashier
Panda Express
02.2016 - 03.2017
Sandwich Artist
SUBWAY®Restaurants
01.2014 - 02.2015
Associate of Arts -
Tarrant County College District
High School Diploma -
Joshua High School
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