Customer Service Representative versed in customer support in high and low call and email volume environments. Superior computer skills and telephone etiquette. Ambitious Information Technology Student ready to learn new systems!
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Web Industries
Dayville, CT
01.2022 - 06.2023
Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer inquiries via phone, email and web-based platforms.
Responded to customer calls and emails to answer questions about products and services.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Responded to customer needs through competent customer service and prompt problem-solving.
Worked within small team to schedule and plan major company events
Took ownership of customers issues to follow problems through to resolution.
Customer Service Representative
SPIROL International
Danielson, CT
05.2016 - 01.2022
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer inquiries in timely and accurate fashion.
Proactively booked over $1.5 million in customer orders in previous fiscal year.
Ran reports and supplied data to fulfill customer requirements.
Recommended and helped customers select merchandise based on their needs.
Confirmed that appropriate changes were made to resolve customers' problems.
Updated customer accounts with interactions, payments and personal information.
Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Performed research and due diligence to resolve issues in timely manner.
Resolved billing and invoice problems.
Improved procedures for processes, measurement, documenting and workflow techniques.
Established goals for improvements in profits and delivery.
CALL CENTER REPRESENTATIVE II
CVS Caremark Central Pharmacy Services
Lincoln, RI
10.2014 - 05.2016
Inbound customer calls
Data entry
Web site support and navigation
Account & Prescription Management
Placed orders for customers over phone
Replied directly to customer inquiries via email
Maintained up-to-date knowledge of on-line policies regarding payments, returns and exchanges
Trained 12 new employees
Cross-trained and provided back-up for other customer service representatives when needed
Guaranteed positive customer experiences and resolved all customer complaints
Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.