Alyssa Caporale
Mount Sinai
Summary
Dedicated sales associate with expertise in customer education and efficient service scheduling. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication.
Overview
11
11
years of professional experience
Work History
Sales associate
All Island Pet Supply
Middle Island
2024.10 - Current
- Educated customers on proper pet care and product usage techniques to drive informed purchases.
- Processed sales transactions accurately using point-of-sale systems for efficient operations.
- Maintained inventory levels and organized stockroom to streamline workflow.
- Assisted customers in selecting suitable pet supplies and products to enhance satisfaction.
- Handled customer inquiries and resolved issues promptly to ensure positive experiences.
- Demonstrated multitasking abilities while managing various responsibilities effectively.
- Displayed professional phone etiquette to maintain clear communication with clients.
- Scheduled grooming appointments, optimizing service accessibility for customers.
Surgical Coordinator
Catholic Health
Port Jefferson
2019.09 - 2025.12
- Coordinated surgical schedules with physicians and nursing staff to enhance operational efficiency.
- Managed patient records through electronic health systems, ensuring information accuracy.
- Communicated pre-operative instructions to patients, promoting clarity and compliance.
- Scheduled surgeries and in-office appointments to optimize workflow.
- Handled seven phone lines, maintaining professional phone etiquette.
Esthetician and Receptionist
East End Plastic Surgery and Laser Center
Riverhead
2014.08 - 2019.09
- Delivered personalized skin care consultations to clients at plastic surgery center.
- Administered advanced facial treatments utilizing cutting-edge skincare technologies and products.
- Educated clients on post-treatment care and product application for optimal outcomes.
- Maintained cleanliness and organization of treatment rooms and equipment to ensure safety.
- Collaborated with medical professionals to develop comprehensive patient care plans.
- Oversaw front desk operations, greeting visitors with utmost professionalism.
- Scheduled appointments and managed calendar for multiple staff members efficiently.
- Coordinated inventory of office supplies, placing orders as necessary.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH2021-09
Skills
- Customer education
- Point-of-sale systems
- Inventory management
- Product knowledge
- Service scheduling
- Customer relationship management
- Scheduling efficiency
- Time management
- Problem solving
- Professional etiquette
- Payment processing
- Rapport building
- Reliability and punctuality
- Cash handling accuracy
Timeline
Sales associate
All Island Pet Supply
2024.10 - Current
Surgical Coordinator
Catholic Health
2019.09 - 2025.12
Esthetician and Receptionist
East End Plastic Surgery and Laser Center
2014.08 - 2019.09
Bachelor of Arts - Business Administration
Southern New Hampshire University