Alyssa Caputa
Westminster,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while under pressure.
Overview
5
5
years of professional experience
Work History
Store Leader
Chick-fil-A
03.2023 - Current
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Supervised associates by providing clear instruction for tasks and positions.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Preschool Teacher
Primrose School At Standley Lake
12.2020 - 10.2021
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Developed weekly lesson plans and activities to engage children and promote learning.
Co-General Manager
FatCats
01.2019 - 12.2020
- Increased overall team efficiency by implementing innovative management strategies and fostering a positive work environment.
- Streamlined communication between departments for enhanced collaboration and timely project completion.
- Developed comprehensive training programs for new employees, resulting in shorter onboarding times and increased productivity.
- Managed budget allocations to optimize resource usage and reduce company expenses.
- Coordinated marketing initiatives to increase brand visibility and drive sales growth across various channels.
- Mentored junior managers in effective leadership techniques, helping them develop into valuable contributors within the organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Counseling Psychology
Regis University
Denver, CO05.2025
Skills
- Team management
- Task prioritization
- Store operations
- Problem-solving
- Data Inputting
- Conflict resolution
- Cash handling
- Effective communication
- Delegation skills
- Decision making
- Time management
- Payroll Processing
Timeline
Store Leader
Chick-fil-A
03.2023 - Current
Preschool Teacher
Primrose School At Standley Lake
12.2020 - 10.2021
Co-General Manager
FatCats
01.2019 - 12.2020
Bachelor of Science - Counseling Psychology
Regis University