Alyssa Caradonna
Franklin,MA
Summary
Dynamic leader and effective communicator with proven experience in team leadership and performance improvement. Excelled at D'Angelo Grilled Sandwiches by mentoring staff and optimizing operational efficiency. Skilled in cash register operation and active listening, ensuring top-notch customer service. Demonstrates a strong ability to up-sell, enhancing revenue and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Franklin, MA
06.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Assistant Teacher
The Learning Experience
Foxboro, MA
06.2022 - 10.2022
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Supported student-led discussions and presentations.
- Encouraged positive behavior with rewards and incentives.
- Maintained accurate records of student attendance.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Manager
D'Angelo Grilled Sandwiches
Foxboro, MA
04.2018 - 04.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conduct interviews for new hires.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Foxborough Regional Charter School
Foxborough, MA05-2020
Skills
- Up-selling
- Opening and closing duties
- Performance improvement
- Cash register operation
- Team leadership
- Clear communication
- Active listener
Timeline
Barista
Starbucks
06.2023 - 03.2024
Assistant Teacher
The Learning Experience
06.2022 - 10.2022
Manager
D'Angelo Grilled Sandwiches
04.2018 - 04.2022
High School Diploma -
Foxborough Regional Charter School