Alyssa Carambot
Tampa,United States
Overview
4
4
years of professional experience
Work History
Assistant Manager
Essentials Massage and Facials of westchase
07.2021 - Current
- Provided a welcoming environment for clients visiting the spa with a positive and friendly attitude
- Performed cash and appointment count at closing; ensure accuracy and efficiency
- Strong customer service in scheduling and confirming appointments
- Handle all cash and credit card transactions; administer gift cards as requested
- Various administrative tasks such as filing and data entry; ensure spa is kept tidy
- Shared knowledge and information with customers and members of store team
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Coordonator
Westchase Physical Therapy
08.2023 - 06.2024
- Coordinate scheduling of patients per Physical Therapist orders
- Monitor daily logs to ensure compliance with insurance limitations
- Conduct new patient intakes and compile daily reports for collection of copays and account payments
- Verify insurance for new patients.
- Answered high volume of calls and scheduled 100+ appointments each day.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Ensured that all front desk areas were kept clean and organized at all times.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
Inbound Customer Service Representative
Aero Care
09.2020 - 05.2021
- Create and fax orders for DME product requests from various physicians in the state of Florida
- Schedule appointments for patients requesting mask fitting and refits
- Dispatch and pick-ups of oxygen tanks along with various other equipment
- Answer calls and emails regarding various equipment questions and requests
- Identified customer needs and determined appropriate solutions.
- Updated existing customer information as needed.
- Answered incoming customer inquiries via telephone and email.
- Processed orders, forms, applications, and requests.
- Provided customers with product and service information.
Education
GED -
Homestead Job Corp At Miami
Miami, FL02.2010
Skills
- Clerical work
- Customer Service
- Organization
- Filing/Records
- Multitasking
- Scheduling and Coordinating
- Professionalism
- Computer Skills
- Excellent Communication
- Time management
Timeline
Front Desk Coordonator
Westchase Physical Therapy
08.2023 - 06.2024
Assistant Manager
Essentials Massage and Facials of westchase
07.2021 - Current
Inbound Customer Service Representative
Aero Care
09.2020 - 05.2021
GED -
Homestead Job Corp At Miami
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