Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alyssa Carbajal

Phoenix,AZ

Summary

Reliable and customer-focused professional with 3+ years of experience in fast-paced service environments, including retail and independent delivery. Proven ability to provide exceptional customer support, manage time effectively, and work independently with minimal supervision. Skilled in communication, problem-solving, and using digital tools to complete tasks efficiently. Great at handling multiple responsibilities while maintaining a positive and professional attitude. Seeking a remote opportunity where strong service skills, attention to detail, and a self-motivated work ethic can contribute to team success.

Overview

6
6
years of professional experience

Work History

Food Delivery Courier

Uber
01.2022 - Current
  • Independently managed food deliveries through the Uber Eats platform, ensuring timely, accurate, and customer-focused service across a high volume of orders.
  • Maintained a 4.9+ customer rating by consistently providing prompt, courteous, and professional interactions with customers and restaurant staff.
  • Utilized GPS navigation and mobile technology to plan efficient delivery routes, track orders in real time, and communicate with customers regarding delivery status.
  • Resolved customer issues quickly and diplomatically, often acting as the key point of contact between restaurants and customers.
  • Operated as a self-directed contractor, managing scheduling, earnings tracking, and performance metrics via mobile apps and digital tools.
  • Demonstrated strong time management and multitasking skills while balancing multiple deliveries and adapting to changing traffic and order conditions.
  • Ensured compliance with safety and food handling guidelines during pickup, transport, and delivery.

CVS Cashier

CVS Pharmacy
01.2020 - 01.2022
  • Delivered exceptional customer service in a fast-paced retail environment, assisting customers with purchases, product inquiries, and resolving concerns efficiently and professionally.
  • Operated point-of-sale systems, processed transactions accurately, and handled returns and exchanges in accordance with company policy.
  • Maintained detailed records of customer interactions and feedback, helping to improve service processes and ensure customer satisfaction.
  • Collaborated with team members and management to meet store goals and ensure smooth day-to-day operations.
  • Demonstrated strong communication and problem-solving skills to handle high volumes of customers and resolve issues quickly.
  • Balanced multiple tasks and responsibilities independently, including managing inventory, stocking, and maintaining a clean and organized workspace.
  • Utilized digital systems to monitor stock levels, complete training modules, and support administrative tasks.
  • Trusted with opening and closing procedures, including cash handling and end-of-day reporting.

Education

High School Diploma -

Think Through Academy
Phoenix, AZ

Skills

💬 Customer Service & Communication
  • Verbal and written communication
  • Conflict resolution
  • Active listening
  • Patience and empathy
  • Clear, professional tone via phone, chat, or email
⏱ Time Management & Self-Motivation
  • Ability to work independently
  • Task prioritization and multitasking
  • Punctuality and reliability
  • Goal-oriented work habits
  • Meeting deadlines without supervision
🧠 Problem Solving & Adaptability
  • Quick decision-making under pressure
  • Handling unexpected changes or issues
  • Working calmly in fast-paced environments
  • Flexibility with schedules and workloads
💻 Tech & Remote Work Tools
  • Proficient with smartphones and mobile apps (Uber Eats, scheduling, GPS)
  • Experience using POS systems and company portals (from CVS)
  • Fast learner of new systems or software
  • Comfortable navigating online platforms and digital tools
👥 Interpersonal & Team Skills
  • Collaborative mindset from working with coworkers at CVS
  • Customer-facing experience (in-person and virtual)
  • Professional demeanor with both teams and customers
📊 Organization & Record Keeping
  • Tracking orders, delivery logs, or shift reports
  • Maintaining accurate information and following procedures
  • Handling money, receipts, and order confirmations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food Delivery Courier

Uber
01.2022 - Current

CVS Cashier

CVS Pharmacy
01.2020 - 01.2022

High School Diploma -

Think Through Academy

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