Alyssa Cardona
Corpus Christi,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations/Assistant Manager
Michaels Arts And Crafts
08.2020 - 02.2024
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Assisted in development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Led a team of30+ retail associates to achieve sales targets and deliver outstanding customer experiences.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
Framing Manager
Michaels Arts And Crafts
12.2018 - 08.2020
- Oversaw multiple framing projects simultaneously without compromising attention to detail or quality standards.
- Maintained inventory levels through accurate tracking and proactive ordering of supplies.
- Collaborated with designers and clients to create custom frames that met specific aesthetic requirements.
- Assisted in the completion of complex framing projects by providing timely support to fellow team members.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Effectively communicated with clients to address any concerns or adjustments during the framing process.
- Matched frame designs to existing décor or specific interior design styles.
- Managed inventory of tools, supplies and equipment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Personal Designer
Michaels Arts And Crafts
10.2018 - 12.2018
- Streamlined production process for efficient turnaround times, ensuring timely delivery of framed artwork.
- Maintained a safe working environment by adhering to safety guidelines, ensuring the proper use of equipment, and mitigating potential hazards within the workspace.
- Conducted regular inspections of completed projects before delivery to ensure quality control standards were met consistently.
- Utilized precision tools to ensure accurate measurements and cuts in matting and frame components, resulting in seamless final products.
- Devised marketing strategies and plans to boost brand awareness, engagement and user acquisition.
- Built strong relationships with clients by consistently delivering exceptional service, addressing concerns promptly, and offering expert advice on framing options.
- Solved complex design challenges by utilizing creative problem-solving skills and knowledge of framing principles to develop innovative solutions that exceeded customer expectations.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Learned duties for various positions and provided backup at key times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
Supplemental Instructor-Art Appreciation
Del Mar College
08.2016 - 05.2018
- Optimized learning plans based on student performance and feedback.
- Communicated frequently with students, and faculty to provide feedback and discuss instructional strategies.
- Led discussions and activities centered around course content.
- Evaluated exam scores to track program effectiveness.
- Increased student confidence in subject matter expertise through consistent encouragement, guidance, and support during tutoring sessions.
- Provided constructive feedback on assignments, helping students improve their writing skills and grasp of course content.
- Fostered an inclusive learning atmosphere that embraced diversity while promoting mutual respect among all participants in supplemental instruction sessions.
- Improved student retention rates through tailored one-on-one tutoring sessions for struggling individuals.
- Attended and led supplemental sessions.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Increased retention by implementing mentoring program to reduce dropouts.
- Projected high achievement levels to increase continued student enrollment.
Usher
Texas A&M University-Corpus Christi
09.2013 - 12.2013
- Sold admission, processed payments, and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Monitored events to identify potential problems and minimize disruptions.
- Maintained professional demeanor to represent venue and create positive impression.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Provided information about current and future events at facility.
- Safeguarded the integrity of the performance space by enforcing house rules regarding cell phone use, photography, and noise levels.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Education
Some College (No Degree) - Biology
Del Mar College
Corpus Christi, TXSome College (No Degree) - Biology
Texas A&M University - Corpus Christi
Corpus Christi, TXHigh School Diploma -
King High School
Corpus Christi, TX2013
Skills
- Organizational Management
- Inventory Replenishment
- Onboarding and Orientation
- Delegating Work
- Performance Tracking
- Recordkeeping
- Office Supply Management
- Inventory Management
- Schedule Coordination
- Employee Scheduling
- Efficiency Improvement
- Customer Support
Timeline
Operations/Assistant Manager
Michaels Arts And Crafts
08.2020 - 02.2024
Framing Manager
Michaels Arts And Crafts
12.2018 - 08.2020
Personal Designer
Michaels Arts And Crafts
10.2018 - 12.2018
Supplemental Instructor-Art Appreciation
Del Mar College
08.2016 - 05.2018
Usher
Texas A&M University-Corpus Christi
09.2013 - 12.2013
Some College (No Degree) - Biology
Del Mar College
Some College (No Degree) - Biology
Texas A&M University - Corpus Christi
High School Diploma -
King High School