Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alyssa Carreon

Fresno,USA

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Behr Laser and Skin
09.2023 - Current
  • Maintaining confidentiality of patient information with HIPAA regulation
  • Conduct patient intake interviews, recording medical history, medications, and allergies accurately
  • Interact with patients in a professional and compassionate matter, ensuring their comfort and satisfaction during clinical visits
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Handled difficult situations calmly and professionally, resolving customer complaints while maintaining a positive atmosphere.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Energy Specialist

SolCal Energy Solutions
11.2021 - 01.2023
  • Work in high-impact, fast paced environments
  • Various jobs that involve helping customer with there solar installation
  • Ability to work extended hours and flexible to work holidays
  • Collaborated with engineering teams to develop innovative energy-saving technologies.
  • Collaborated with cross-functional teams to integrate energy efficiency measures into building design, construction, and operations processes.
  • Reduced operational costs for clients through the optimization of energy consumption patterns.
  • Contributed to client interaction via email and conference calls.
  • Reviewed or negotiated energy purchase agreements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Improved response times by developing efficient support workflows that ensured quick resolution of customer issues.

Scribe/Medical Assistant

Eye Q Vision Care
01.2018 - 01.2021
  • Check authorization requirements for procedure and office visits
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
  • Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
  • Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
  • Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
  • Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
  • Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
  • Managed a 30+ high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Medical Assistant

Fogg, Maxwell, Lanier, & Remington Eye Care
01.2015 - 01.2018
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled 30+ escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Processed eligibility and benefits verification and authorization requests.
  • Supported clinical research efforts by compiling data from patient records, aiding in the advancement of ophthalmic knowledge.
  • Served as a valuable resource for new staff members, providing training and mentorship in ophthalmic scribe duties and responsibilities.
  • Maintained a high standard of professionalism, consistently exhibiting excellent organizational skills and attention to detail in all aspects of the role.
  • Improved patient care by accurately documenting medical histories and examination findings.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Mclane High School
Fresno, CA
01-2012

Some College (No Degree) - Medical Assistant

Kaplan College
Fresno, CA
01-2013

Skills

  • Ability to navigate with multiple computers
  • Ability to work in fast paced environments with computers, while accessing phone services
  • Medical billing
  • Multi-line phone systems
  • CPT coding
  • Medical coding
  • Insurance verification
  • Medical office experience
  • Medical records
  • Medical receptionist
  • Phone etiquette
  • ICD-10
  • Documentation review
  • Call center experience
  • Conflict resolution
  • Computer skills
  • Data Entry
  • Customer service in person, phone, email
  • Ability to work in high pressure in environment
  • Organizational skills
  • Handle inquiries
  • Communication skills
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical documentation
  • Data entry
  • Reliable team player
  • Medical procedures
  • Medical records management
  • Patient flow management
  • Complex Problem-solving
  • Active listening
  • Critical thinking
  • Typing speed
  • Problem-solving

Additional Information

knowledgeable in ICD-9 and HIPAA guidelines

Timeline

Medical Assistant

Behr Laser and Skin
09.2023 - Current

Energy Specialist

SolCal Energy Solutions
11.2021 - 01.2023

Scribe/Medical Assistant

Eye Q Vision Care
01.2018 - 01.2021

Medical Assistant

Fogg, Maxwell, Lanier, & Remington Eye Care
01.2015 - 01.2018

High School Diploma -

Mclane High School

Some College (No Degree) - Medical Assistant

Kaplan College

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Alyssa Carreon