Alyssa Carter
Biloxi,MS
Summary
Dedicated Pharmacy Technician with 7 years of experience delivering exceptional service to 7,000 Tricare members. Led daily operations and fostered team collaboration while managing complex programs in high-pressure environments. Utilized counseling techniques and de-escalation skills to ensure quality patient care. Proficient in various healthcare software applications.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
USAF
Bellevue, Nebraska
08.2019 - 12.2024
- Completed training on drug therapy, pharmaceutical math calculations, computer information systems, outpatient/inpatient prescription dispensing, intravenous admixture preparation, anatomy/physiology and drug terminology.
- Managed vault custodian operations for 2 years.
- Oversaw unit volunteer program for 15 members maintaining training compliance, updated records and coordinated schedules increasing manpower by 20%.
- Directed unit pandemic operations setting up a 3-lane drive-thru for the movement of 6K prescriptions.
- Optimized filing system for 52K documents recovering 12% unused space.
- Revamped automated filling system. ID'd top 200 utilized medications thus decreasing fill times by 2 minutes 30 seconds.
- Authored Red Cross article highlighting volunteer impact for the Airforce base pharmacy which was published in the Nebraska and Iowa newsletter.
- As the unit safety monitor, I updated annual training for 27 personnel, eliminated 10 overdue tasks and boosted compliance from 65% to 100%.
- As clinic stock program lead for the hospital, I administered 64 unit inspections across 16 sections, installed 8 med-stations, rectified 15 discrepancies, removed 150 expired/unused medications which recovered $1.3K in supplies while facilitating 24K patient care encounters.
- Implemented a $125 medication locker for after-hour access and secured a 96% customer satisfaction rate from 6.5K surveys.
- Championed a $200K remote queuing system, enabling 24/7 prescription activation via text slashing wait times by 35%.
- As a roving medic for the base airshow, I treated 200 patients for heat stress, processed 52 incident reports and identified 15 process gaps to ensure a safe event for 80K attendees.
- Tackled a surge of prescription activation working 30 hours overtime to fill 3.9K prescriptions for 1.5K patients reducing wait times by 4.2K hours.
- Spearheaded the clinic's Anti-Fatigue program, processing 960 medications for 225 personnel in under 24 hours.
Pharmacy Technician
USAF
Satellite Beach, Florida
12.2024 - 2026
- As a frontline supervisor at the Space Force's largest volume site I scheduled 16 personnel, guided 42 American Red Cross volunteers, managed 2 automated filling system to fulfill 221K prescriptions supporting 109 space launches annually and managed 3 unit programs to include Safety, Resource Protection and Cold Chain Monitor.
- Processed 624 emergency line items for 6 Reserve units to include 104 deploying members.
- Resolved a duty capability gap procuring a new delivery system, packing 8 impact cases, accelerating medical response for 14 pararescue men, and safeguarding 4 astronauts.
- Cut processing delays during Space Launch Delta's influenza line identifying a work around for electronic documentation to drive 1.3K rapid inoculation saving 117 man-hours.
- Executed a commanders call where I coordinated with 3 base agencies to recognize 8 members before 124 attendees.
- Drove a process improvement project for the Space Force's sole $149K automated prescription filling system scrubbing 150 line items, reassigned 24 underutilized dispensers to save 113 man hours and bring utilization from 65% - 100%.
- Updated a $1.4K monitoring system, allowing me to identify a critical HVAC failure preventing drug temperature excursions and a $550K asset loss.
- Managed mobile phone app streamlining 11K phone requests, reduced prescription activation time by 46% and saved 2.2K man-hours. This act securing the group team of the quarter.
- Completed Leadership upgrade training during which I was awarded the prestigious commandant award given to the member exemplifying the highest level of professionalism, leadership and teamwork.
Education
High School Diploma -
Abeka
Pensacola, FLSkills
- Health service knowledge
- Patient counseling
- Customer service excellence
- Effective communication
- Proficient in attention to detail
- Process improvement/workflow optimization
- High-pressure problem solving
- Unit management and leadership
- Efficient typing speed
Timeline
Pharmacy Technician
USAF
12.2024 - 2026
Pharmacy Technician
USAF
08.2019 - 12.2024
High School Diploma -
Abeka