Alyssa Casillas
Queen Creek,AZ
Summary
Detail oriented Senior Project Engineer with 2 years of experience in mission critical data center construction, delivering 222 MW of capacity across large scale projects. Skilled in completion through effective project scoping, planning, and dead line adherence. Driven to communicate with project leaders to maintain excellent work that remains within time and budget parameters.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Engineer
Switch Electric
Gilbert, AZ
06.2023 - Current
- Coordinated with contractors to ensure timely delivery of materials and services.
- Resolved any issues that arose during the course of a project's execution.
- Created accurate project specifications, documenting in technical manuals.
- Maintained accurate records detailing all aspects of assigned projects.
- Oversaw timely project delivery through hands-on team collaboration.
- Drafted technical reports, specifications and process documentation related to projects.
- Finished projects on time and within budget.
- Coordinated with vendors regarding shipments, deliveries, pricing, invoices.
- Analyzed vendor invoices for accuracy and discrepancies.
- Data Center Projects include: CyrusOne Chandler, QTS PH61 DC1/TI, PHX62 QTS DC2, PHX63 QTS DC3, & Ohio QN02.
Loan Advisor
Bridgecrest
Mesa, AZ
09.2018 - 05.2023
- Assisted clients in understanding loan options and terms.
- Developed personalized loan solutions based on client needs and financial situations.
- Educated clients on the loan process, including required documentation and timelines.
- Maintained accurate records of client interactions and loan status updates.
- Provided guidance and advice on loan options to customers.
- Verified customer information for accuracy and completeness in loan applications.
- Assisted customers with questions or issues related to their existing loans or loan applications.
- Ensured compliance with all federal, state, and local laws governing lending practices.
- Developed customized financial plans for clients based on their individual needs.
- Monitored customer accounts, including payments, delinquencies, and other activities.
- Identified valuable solutions for customers with credit problems.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Sales Associate
Dillards Department Store
Gilbert, AZ
05.2017 - 08.2019
- Maintained organized and visually appealing merchandise displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to enhance customer service.
- Educated customers about promotions and loyalty programs.
- Resolved customer complaints promptly and effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales Associate
Victoria Secret
Gilbert, AZ
11.2015 - 04.2017
- Managed inventory levels and restocked shelves as needed.
- Educated customers about promotions and loyalty programs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Willams Field High School
Gilbert, AZ05-2015
Skills
- Effective communication
- Conflict resolution
- Analyzing information
- Project closeout
- RFI documentation
- Change orders
- Time management
- Submittal documentation
Certification
- PMDP
Timeline
Senior Project Engineer
Switch Electric
06.2023 - Current
Loan Advisor
Bridgecrest
09.2018 - 05.2023
Sales Associate
Dillards Department Store
05.2017 - 08.2019
Sales Associate
Victoria Secret
11.2015 - 04.2017
High School Diploma -
Willams Field High School
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