Hi, I’m
Alyssa Castillo
430 East 6th Street, New York,NY
Summary
Hardworking, friendly and passionate candidate with strong organizational skills. Successful in building strong relationships and achieving positive customer satisfaction. Always willing to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Blend Astoria
Lead Hostess
04.2023 - Current
Job overview
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Butterfly Soho
Server
04.2023 - 09.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Binghamton University
Catering and Event Hostess/Server
09.2022 - 05.2023
Job overview
- Always showed a positive and pleasant attitude
- Explained food and beverage items to guests
- Coordinated schedules and timelines for events.
- Served guests and took orders
- Seated guests based on guest preferences and seating availability.
- Assisted with event logistics and operations.
- Assisted with administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Opened and closed seating sections according to volume of guests.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
Stoned
Server
08.2021 - 09.2022
Job overview
- Demonstrated pleasant experiences for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Clean and reset tables to keep dining room and work areas clean.
- Worked with manager to move tables and adjust seating to accommodate groups with special requests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
- Answered customers questions and recommended items
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste.
Education
BBA
State University of New York Binghamton UniversityNew York, NY
Bachelor of Science from Human Development
05.2026
Skills
- Customer Needs Assessments
- Menu Knowledge
- Operational Efficiency
- Phone Inquiries
- Customer Relationship Management
- Reservation Documentation
- High-Volume Dining
- Menu Memorization
Timeline
Lead Hostess
Blend Astoria
04.2023 - Current
Server
Butterfly Soho
04.2023 - 09.2023
Catering and Event Hostess/Server
Binghamton University
09.2022 - 05.2023
Server
Stoned
08.2021 - 09.2022
BBA
State University of New York Binghamton University
Bachelor of Science from Human Development