Alyssa Castillo
Albuquerque
Summary
Experienced professional with a strong background in police database systems and confidential information management at the Northeast Substation since 2022. Skilled in handling emergency situations, report writing, and tracking data. Proficient in administrative tasks such as answering phone calls, sending out emails, and managing purchase orders. Holds certificates in the National Crime Information Center, Human Trafficking Awareness, Human Trafficking Awareness for First Responders, City Operators Permit, Typing Certificate, and Purchasing Order Certificate all with the City of Albuquerque. Demonstrates expertise in data import/export processes and adheres to established timelines for document retention. Experienced with office administration, including coordinating schedules and managing communications. Utilizes organizational skills to enhance efficiency and support executive functions. Track record of effective team collaboration and maintaining operational smoothness. Experienced in dealing with individuals experiencing mental health episodes, referring them to appropriate resources within the city. Also responsible for releasing reports and planning events for the police department.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Office Assistant
City of Albuquerque
01.2025 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced operational costs through effective management of office supplies and equipment inventory.
- Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
- Maintained a professional office environment through attention to cleanliness, organization, and aesthetics.
- Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
- Deal with the public, in emergency situations.
- Increased public satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
- Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Contributed to a positive workplace culture by organizing team-building events and celebrations for special occasions.
- Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
- Collaborated with cross-functional teams to streamline workflow processes, resulting in increased efficiency across departments.
Police Service Aide
City of Albuquerque
11.2022 - 01.2025
- Responsible for providing administrative and clerical support to police officers
- Monitor law enforcement radio system to ensure timely response to reports
- Enter data into police computer system, including incident reports, citations, and vehicle registrations
- Respond to citizens’ inquiries in a professional manner
- Distribute appropriate documents to citizens, such as accident reports
- Assist in processing and filing of paperwork
- Enter data into crime tracking systems to assist in the investigation of criminal activity
- Assist in the investigation of criminal activity by obtaining and organizing witness statements
- Assist in coordinating events related to community policing initiatives
- Assist in the preparation and distribution of police reports and statistical information
- Responding to traffic collisions and getting vehicles out of the roadway in timely manners
- Dealing with citizens who are in a crisis and using critical thinking skills to ensure safety for them and the public
- Generated police reports for traffic collisions, burglaries, auto thefts, and towing of vehicles
- Developed and maintained positive relationships with the public and members of the community
- Responsible for responding to emergency and nonemergency calls, writing reports, and processing scenes
Manager
Jimmy Johns
08.2018 - 11.2022
- Schedule and manage a group of 4-5 employees
- Monitor food and kitchen supplies, ordering more as needed
- Handled opening and closing shift duties, and ensured store safety and cleanliness at all points
- Trained new hires on SOPs, and distributed employee handbooks
- Oversee cleaning and maintenance procedures
- Address and resolve customer concerns in keeping with restaurant policies
- Recognize and promote high-performing employees
- Operated commercial ovens, and other kitchen equipment
- Process online and mobile meal orders
- Uphold safety and sanitation standards
Barista
Starbucks
08.2020 - 11.2021
- Greeted customers and curated daily music playlist to promote a positive cafe experience
- Processed register transactions
- Maintained a clean workspace per all safety standards and regulations
- Prepare various hot and iced coffees, following detailed specifications
- Greet customers and recommend drink options based on their stated preferences and dietary needs
- Prepared complex coffee orders in a fast-paced environment
- Promptly and accurately processed cash and card transactions using POS system
Education
High School Diploma -
New Mexico Connections Academy
Santa Fe, NM05.2022
Associates Degree - Business Administration
Central New Mexico Community College
10-2025
Skills
- Analytical reasoning
- Effective problem resolution
- Public engagement skills
- Team leadership
- Prioritization and scheduling
- Experienced in software usage
- Engaged listening skills
- Effective organizational skills
- Skilled in time management
- Analytical problem resolution
- Structured file arrangement
- Skilled in clear communication
Certification
- Human Trafficking Awareness
- Human Trafficking Awareness for First Responders
- Purchasing with the City of Albuquerque
- City Operators Permit
- National Crime Information Certificate
- Proficient Typing Certificate
Timeline
Sr. Office Assistant
City of Albuquerque
01.2025 - Current
Police Service Aide
City of Albuquerque
11.2022 - 01.2025
Barista
Starbucks
08.2020 - 11.2021
Manager
Jimmy Johns
08.2018 - 11.2022
High School Diploma -
New Mexico Connections Academy
Associates Degree - Business Administration
Central New Mexico Community College
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