Alyssa Cedar
Philadelphia,PA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations. I excel in creating engaging displays and efficiently managing transactions. My friendly demeanor and detail-oriented approach have consistently boosted store efficiency and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
3
3
years of professional experience
Work History
Bookseller
Barnes & Noble
10.2023 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Processed payments and returns on company POS system using proper cash-handling procedures.
Specialty Sales Associate / Fulfillment Expert
Target
11.2022 - 04.2024
- Partnered with cross-functional teams to develop and execute successful co-promotions, resulting in increased brand exposure.
- Collaborated with team members to achieve store targets while maintaining a positive work environment.
- Ensured high levels of customer satisfaction by addressing inquiries promptly and resolving any concerns or issues that arose.
- Trained new team members in sales strategies, product information, and company policies, contributing to their success in the role.
- Assisted management with merchandising displays, creating visually appealing arrangements that attracted customer interest.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Utilized advanced shipping software platforms proficiently, expediting order processing times through digital efficiencies.
Hostess
Olive Garden
05.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate Degree in Sonography -
Temple University
Philadelphia, PA06.2026
High School Diploma -
Franklin Towne Charter High School
Philadelphia, PA06.2021
Skills
- Literary knowledge
- Organizational abilities
- Product Recommendations
- Reading Comprehension
- Honest and Dependable
- Attention to Detail
- Excellent Written and Verbal Communication
- Customer Service
- Customer Assistance
- Friendly and Helpful
- Organization
Timeline
Bookseller
Barnes & Noble
10.2023 - Current
Specialty Sales Associate / Fulfillment Expert
Target
11.2022 - 04.2024
Hostess
Olive Garden
05.2021 - 01.2022
Associate Degree in Sonography -
Temple University
High School Diploma -
Franklin Towne Charter High School