Alyssa Chance
Winnsboro,LA
Summary
Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Sales Representative
Premium Retail Services Inc
Winnsboro , LA
10.2021 - 12.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Associate
Walmart
Monroe , LA
07.2020 - 08.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
Assistant Store Manager
Family Dollar
Winnsboro , LA
12.2018 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LA05.2019
Skills
- Sales expertise
- Staff Training
- Performance improvement
- Problem solving strength
- Customer Service
- Merchandising
- Supervising Experience
- Computer Operations
- Inventory Management
- Ability to Lift 40 pounds
- Product Demonstrations
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
- Locating Merchandise
- Meeting Sales Goals
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Sales and Promotions
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Product Knowledge
- Merchandising and Display
- Adaptable and Flexible
- Returns and Exchanges
- Merchandise Recommendations
- POS Software
- Payment Processing
- Verbal and Written Communication
- Staff Support
- Positive Customer Engagement
- Reliable and Responsible
- Honest and Ethical
- Retail Merchandising
- Team Supervision
- Detail-Oriented
- Team Cooperation
- Time Management
- Creative Thinking
- Cash Handling
Timeline
Sales Representative
Premium Retail Services Inc
10.2021 - 12.2021
Sales Associate
Walmart
07.2020 - 08.2021
Assistant Store Manager
Family Dollar
12.2018 - 04.2019
High School Diploma -
Franklin Parish High School