Alyssa Chapman

• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

(Unfortunately I had to leave in September due to personal reasons but I was welcomed with open arms upon return. I have also had minimal training as an MA in this office.)

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Provided mobility assistance such as walking and regular exercising.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Supervised daily activities and provided assistance to staff.
• Administered medication as directed by physician.
• Administered prescribed medications under direction of physician.
• Demonstrated commitment to continuous improvement by participating in professional development opportunities related to home healthcare management.
• Streamlined office processes such as billing, payroll preparation, staff scheduling during busy periods while maintaining accurate records.

• Reviewed and verified data on all submitted documentation
• Completed admissions duties with timeliness and accuracy.
• Trained admissions employees on office and administration processes.
• Kept databases up to date with enrolled and accepted students, re-enrolled students and waitlisted ones.
• Double-checked paperwork before filing it in appropriate places.