Alyssa Chavez
Mobile,AL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual that's top priority to always put the candidates first. Outstanding multitasker with in-depth knowledge of hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Dauphins, LLC
02.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
FELIX'S FISH CAMP
06.2022 - 02.2024
- Make guests feel welcome
- Attend to guests needs
- Very detailed knowledge of the menu
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Waiter
Outback Steakhouse
06.2021 - 06.2022
- Make guests feel welcome
- Take orders
- Serve tables
- Run other tables out of my section food and drinks
- Make guests feel like they are like family or new friends
- Took food and drink orders
- Served meals
- Handled 4-5 tables daily
- Handled money
- Bussed tables
- Checked on customers and guests frequently.
Cashier
Bluff Park Diner
01.2018 - 07.2019
- Clean serving areas, tables, floors, and bathrooms.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Lifeguard and Swim Instructor
Shades Cliff Swim Team
01.2014 - 01.2019
- Sign-in guests and members, update membership fees, update files
- Maintain cleanliness in desk, decks, pools, and bathrooms
- Maintain chemical levels in pools
- Maintain a safe area and environment that adults and children can play and interact.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Exercise Science
University of South Alabama
Mobile, AL12.2024
High School Diploma -
Hoover High School
Hoover, AL05.2020
Skills
- Multitasking
- Strong in Math and Science
- Problem-solving
- Very observant
- Swimming
- Adobe Photoshop
- Teaching
- Time Management
- Pool Maintenance
- Restaurant Experience
- Sales
- Organizational skills
- Communication skills
- Cleanliness standards
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
Certification
- American Red Cross CPR Certification, 03/01/22, 03/01/24, Gained my 3rd CPR Certification during my First Aid Class at the University of South Alabama.
- Food and Beverage Handler Certification
Awards
- Spirit award, 11/01/16, The attitude of a true champion
- Community Service Award, 05/01/16, Completing well over 200 hours of community service hours
Accomplishments
November 2016
Spirit Award- The Attitude of a True Champion
May 2016
Community Service Award- Completing over 200+ hours of community service
April 2017
Citizenship Award- outstanding character and involvement in the community
Timeline
Server
Dauphins, LLC
02.2024 - Current
Server
FELIX'S FISH CAMP
06.2022 - 02.2024
Server/Waiter
Outback Steakhouse
06.2021 - 06.2022
Cashier
Bluff Park Diner
01.2018 - 07.2019
Lifeguard and Swim Instructor
Shades Cliff Swim Team
01.2014 - 01.2019
Bachelor of Science - Exercise Science
University of South Alabama
High School Diploma -
Hoover High School