ALYSSA CHIQUITA
Mt. View,HI
Summary
Recent graduate with a degree in Administration of Justice and a passion for helping others. Skilled in assisting various customers through active listening and offering effective solutions. Knowledgeable Case Manager experienced in coordinating care for individuals with Severe and Persistent Mental Ilness (SPMI). Proactive and resourceful with extensive knowledge of community resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CCS Case Manager
Care Hawaii
2024.01 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client situations, identifying issues, goals, and necessary interventions.
- Monitoring and adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Mailroom Clerk
University of Hawaii At Hilo
2022.07 - 2023.12
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Answered phone promptly and directed incoming calls to correct offices.
Professional Musician II
Hawai'i County Parks And Recreation
2019.08 - 2020.09
- Auditioned for positions in orchestras, choruses, bands, and other types of music groups.
- Played a variety of music with broad stylistic range and improvisatorial flexibility with various musicians.
- Rehearsed and performed with various musicians.
Head Hostess
Ken's House Of Pancakes
2018.07 - 2019.12
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations
- Calculated charges, issued table checks and collected payments from customers.
Clerk
Kilauea General Store
2022.06 - 2022.08
- Interacted with customers by phone and in-person to provide information
- Prepared various food items following proper food safety guidelines
- Maintained a balanced cash drawer.
Deli Clerk
Safeway
2021.06 - 2021.08
- Planned work for the deli team to optimize coverage for busy periods
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Bachelor of Arts - Administration of Justice
University of Hawaii At Hilo
Hilo, HI12.2023
High School Diploma -
Keaau High School
Keaau, HISkills
- Case Management
- Complaint Resolution
- Customer Service
- Documentation and Reporting
- Records Management
- Customer Assistance
Certification
- CPI Nonviolent Crisis Intervention Training, CARE Hawaii - April 2024
- Certified First Aid/CPR/AED, American Red Cross - February 2024
- Basic Mediation Training - 2019
Timeline
CCS Case Manager
Care Hawaii
2024.01 - Current
Mailroom Clerk
University of Hawaii At Hilo
2022.07 - 2023.12
Clerk
Kilauea General Store
2022.06 - 2022.08
Deli Clerk
Safeway
2021.06 - 2021.08
Professional Musician II
Hawai'i County Parks And Recreation
2019.08 - 2020.09
Head Hostess
Ken's House Of Pancakes
2018.07 - 2019.12
Bachelor of Arts - Administration of Justice
University of Hawaii At Hilo
High School Diploma -
Keaau High School
- CPI Nonviolent Crisis Intervention Training, CARE Hawaii - April 2024
- Certified First Aid/CPR/AED, American Red Cross - February 2024
- Basic Mediation Training - 2019
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