Alyssa Chmielowiec
Crystal Lake,IL
Summary
Detail-oriented Customer Experience Specialist with exceptional organizational skills and a proven ability to engage with a broad range of customers. Skilled at thriving in fast-paced environments and delivering tailored solutions. Seeking a role to make a significant impact in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
National Distribution Alliance
Remote
12.2023 - Current
- Serves as the primary liaison between members and distributors, fostering strong relationships and ensuring seamless communication to enhance collaboration and effectively resolve issues.
- Directs and manages supplier contracts, ensuring strict compliance with all terms, and strategically maintains the CRM system for accurate contract data.
- Conducts sales analysis to identify improvement opportunities, administers audits, and manages product recalls.
- Supports product recovery scenarios by overseeing necessary procedures and facilitating effective resolutions.
Server
Crystal Lake Country Club
Crystal Lake, IL
05.2019 - 12.2023
- Excelled at providing exceptional customer service and fostering memorable dining experiences.
- Skilled in menu presentation, upselling, and catering to the unique preferences of numerous clientele.
- Demonstrated ability to effectively manage high-volume service while maintaining composure and professionalism.
- Proactive and dedicated to continuous learning and professional growth within the hospitality industry.
Front Desk Supervisor
Planet Fitness Gym
Woodstock, IL
02.2020 - 04.2022
- Administered 50+ membership signups within the first 4 months at Planet Fitness.
- Inputted guest personal information into the computer system accurately and securely.
- Politely answered telephones and greeted visitors to assist, answer questions, and address concerns.
- Coordinated with internal management to handle a wide range of guest needs.
Education
Associate of Arts - Psychology Teacher Education
McHenry County College
Crystal Lake, IL01.2022
Skills
- Effective Communicator
- CRM Software
- Microsoft Office (Excel, Word, Outlook)
- Active Listener
- Detail Oriented
- Professionalism
Timeline
Customer Experience Specialist
National Distribution Alliance
12.2023 - Current
Front Desk Supervisor
Planet Fitness Gym
02.2020 - 04.2022
Server
Crystal Lake Country Club
05.2019 - 12.2023
Associate of Arts - Psychology Teacher Education
McHenry County College
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