Alyssa Chumney
Richland,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Subway
03.2021 - Current
- Coordinate and supervise team so that standards of cleanliness are maintained
- Supervise food preparation to ensure that food safety and operations standards are maintained
- Performs paperwork duties as needed
- Practices inventory control standards
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Help plan schedules and delegate assignments to meet coverage and service demands.
- Open and close location, monitor shift changes as needed
- Respond to customer complaints, addressing concerns, and distress with amicable interactions.
Customer Care Representative / Team Lead
West Corporation
04.2016 - 03.2020
- Provide backup support to team and make sure department goals are met
- Monitor call volume; prioritize and distribute workload for the team
- Track and measure individual and team goals throughout the day and on a long-term basis
- Navigate multiple computer systems and applications to find information.
- Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
- Log call information and solutions provided into internal database.
- Train new employees on best practices and customer care procedures to eliminate inefficiencies.
Daycare Provider
ABC Daycare
01.2012 - 02.2016
- Keep up-to-date records of children’s development, routines, and interests
- Dispense snacks and meals to children in accordance with nutritional guidelines.
- Develop and monitor schedules to ensure that children have enough rest, physical activity, and playtime
- Maintain excellent verbal and written communication with parents and guardians.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
Associate of Arts -
Columbia Basin
Pasco, WA06.2021
GED -
Institute of Extended Learning
Spokane, WA06.2011
Skills
- Google Drive
- Time Management
- Report Writing
- Invoice Processing
- Data Entry
- Spreadsheet Management
- Customer Service
- Excel Spreadsheets
Timeline
Assistant Manager
Subway
03.2021 - Current
Customer Care Representative / Team Lead
West Corporation
04.2016 - 03.2020
Daycare Provider
ABC Daycare
01.2012 - 02.2016
Associate of Arts -
Columbia Basin
GED -
Institute of Extended Learning