Alyssa Ciorlano
Providence,RI
Summary
Driven and resourceful Executive Administrative Professional with experience of assisting high-achieving executives. Track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing day-to-day environments.
Overview
10
10
years of professional experience
Work History
HEAD COACH OF DANCE TEAM
JOHNSON AND WALES UNIVERSITY
01.2024 - Current
- Maintain strong relationships with athletes, parents, and school administrators for program support and success.
- Maintain equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Evaluate individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Manage successful recruitment efforts, attracting top talent to the program.
- Increase overall team proficiency by using educational drills and activities.
EXECUTIVE ADMINISTRATIVE ASSISTANT
BROWN PHYSICIANS
09.2023 - Current
- Provide administrative support to the Chief Financial Officer, Chief Operations Officer, and four to five other directors and managers through tasks such as by managing phone calls, answering emails and sorting mail.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar, working with other admins, and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Communicate with clients both in-person and through office correspondence using concise and professional messaging in alignment with business's internal style requirements.
- Book and manage travel arrangements for the executive team, including scheduling meetings and preparing detailed itineraries.
- Design powerpoint presentations for board meetings, and taking detailed minutes.
- Prepare expense reports with 100% accuracy, ensuring timely reimbursement for the executive and maintaining a positive relationship with vendors.
- Manage projects such as company policies, operations standardization, and database.
- Prepare weekly and monthly report on company operations, and schedule optimization for analytics team collected from database, while maintaining confidentiality and protecting employee privacy.
- Schedule appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Monitored web analytics tools, ensuring accurate tracking of website performance metrics, using Power BI.
WAITSTAFF
RALPHS CATERING AND KITCHEN
08.2022 - Current
- Set up and break down large events or weddings of 500 people or more.
- Assist with food preparation, transportation, and food safety for large parties.
- Lead 5-10 other waitresses during a shift to answer any questions or communicate with kitchen staff for customer satisfaction.
- Resolve customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Cultivate strong vendor relationships, ensuring timely deliveries and competitive pricing on supplies.
MEDICAL RECEPTIONIST
BROWN PHYSICIANS
12.2022 - 09.2023
- Supported executive staff, including President of Primary Care, and Head Practice Manager through scheduling meetings, coordinating travel arrangements, and preparing crucial documents for large board meetings.
- Scheduled, rescheduled, and verified patient appointments.
- Managed office and medical supply inventories; received deliveries and organize supplies in stockrooms and exam rooms.
- Utilized booking systems and handled correspondence between patients and doctors.
- Maintained records for a large primary care office with over 4,000 patients ensuring the accuracy of patient information and data.
- Managed patient billing and payment information in a timely and organized manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
MEDICAL RECEPTIONIST
FAMILY HEALTH AND SPORTS MEDICINE
08.2022 - 12.2022
- Greeted and checked in patients, and collected personal, medical, and insurance information.
- Scheduled, rescheduled, and verified patient appointments.
- Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
WAITSTAFF
AVVIO
07.2021 - 12.2022
- Maintained customer satisfaction with timely table checks to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information and to answer questions and to help customers to select optimal meal choices based on their individual preferences.
- Achieved sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
ADMINISTRATIVE ASSISTANT
SECOND TO THE SUN
11.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels alongside Owner, to minimize stockouts while reducing overhead costs.
- Assisted CEO to provide effective assistance for specific aspects of business operations.
- Ensured compliance with state regulations related to sanitation, employee certifications, and facility inspections.
- Contributed to the achievement of sales targets by upselling products based on individual client needs.
- Maintained a high level of product knowledge through continuous research on industry trends.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
- Supported store manager with administrative tasks such as order processing, stock management, pricing updates.
WAITSTAFF
CHELO'S BAR & GRILLE
04.2019 - 07.2021
- Shared knowledge of the menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained a five table section turning over each table every hour.
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
CASHIER
TJ MAXX
12.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
HOSTESS
ATWOOD GRILL
03.2015 - 01.2021
- Collected credit card, cash, and gift certificate payments from customers.
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
- Took reservations by phone and walk-in customers.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
MEDICAL RECORDS CLERK
PACE ORGANIZATION
12.2019 - 02.2020
- Scanned and filed medical records for patient charts.
- Organized charts in order of dates and prepared charts for medical providers daily.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
CASHIER
TJ MAXX
05.2017 - 09.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
BAKING ASSISTANT
THE ORIGINAL ITALIAN BAKERY
01.2015 - 03.2015
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
Education
BACHELOR OF PUBLIC HEALTH/MINOR IN PSYCHOLOGY -
JOHNSON & WALES UNIVERSITY
05.2023
Skills
- Communication skills
- Managing Schedules
- Organizational abilities
- Written and verbal communication
- Expense Reporting
- Office Management
- Information confidentiality
- Travel Coordination
- Master calendar management
- Strong Work Ethic
Timeline
HEAD COACH OF DANCE TEAM
JOHNSON AND WALES UNIVERSITY
01.2024 - Current
EXECUTIVE ADMINISTRATIVE ASSISTANT
BROWN PHYSICIANS
09.2023 - Current
MEDICAL RECEPTIONIST
BROWN PHYSICIANS
12.2022 - 09.2023
WAITSTAFF
RALPHS CATERING AND KITCHEN
08.2022 - Current
MEDICAL RECEPTIONIST
FAMILY HEALTH AND SPORTS MEDICINE
08.2022 - 12.2022
ADMINISTRATIVE ASSISTANT
SECOND TO THE SUN
11.2021 - 07.2022
WAITSTAFF
AVVIO
07.2021 - 12.2022
CASHIER
TJ MAXX
12.2020 - 03.2021
MEDICAL RECORDS CLERK
PACE ORGANIZATION
12.2019 - 02.2020
WAITSTAFF
CHELO'S BAR & GRILLE
04.2019 - 07.2021
CASHIER
TJ MAXX
05.2017 - 09.2017
HOSTESS
ATWOOD GRILL
03.2015 - 01.2021
BAKING ASSISTANT
THE ORIGINAL ITALIAN BAKERY
01.2015 - 03.2015
BACHELOR OF PUBLIC HEALTH/MINOR IN PSYCHOLOGY -
JOHNSON & WALES UNIVERSITY
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