Alyssa Cisneros
Taos,NM
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Host/Server
El Monte Sagrado Living Resort & Spa
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Restaurant Busser
Lamberts Of Taos, Taos Restaurant Group
07.2022 - 08.2023
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Swept floors and removed garbage from dining area.
- Performed opening duties including setting up side stations for service staff.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Provided assistance to other employees when needed during peak business hours.
- Responded promptly to customer inquiries related to menu items or services offered.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Handled cash payments accurately following established procedures.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Transported filled bus tubs to kitchen dishwashing area.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Helped employees complete required activities during peak periods.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Expedited food to tables to assist servers during busy periods.
- Notified manager of issues with equipment or breakage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
Assistant
Cindy Spray
06.2020 - 07.2023
- Organized and maintained filing systems for documents and records.
- Assisted in the upkeep and maintenance of the house, including dusting, vacuuming, mopping floors, and cleaning bathrooms.
- Organized closets and cabinets for efficient storage of items.
- Managed laundry duties such as sorting, washing, drying, folding and ironing clothes.
- Helped with errands such as picking up dry-cleaning or dropping off packages at post office.
- Performed light gardening tasks such as mowing lawns and trimming hedges.
- Cared for pets by providing food, water, exercising them outdoors and taking them to vet appointments.
- Cleaned windows inside and out as well as other glass surfaces throughout the house.
- Maintained outdoor areas by raking leaves, weeding gardens and removing snow.
- Checked expiration dates on food items stored in pantry or refrigerator before use.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
Education
High School Diploma -
Taos High School
Taos, NM05.2022
Skills
- Quality Assurance
- Cleaning and Sanitizing
- Table Coordination
- Food Running
- Guest Relations
- Safety Awareness
- Training and Coaching
- Effective Problem Solving
- Time Management
- Customer service
- Multitasking proficiency
Timeline
Host/Server
El Monte Sagrado Living Resort & Spa
06.2024 - Current
Restaurant Busser
Lamberts Of Taos, Taos Restaurant Group
07.2022 - 08.2023
Assistant
Cindy Spray
06.2020 - 07.2023
High School Diploma -
Taos High School
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