Alyssa Clarke
Virginia Beach,VA
Summary
Adaptable professional with a proactive attitude and strong work ethic. Quick learner with effective communication skills. Committed to supporting organizational goals within a dynamic team.
Overview
9
9
years of professional experience
Work History
Health Insurance Data Entry Clerk
Robert Half
Remote
12.2023 - 04.2024
- Maintain accurate documentation and reporting for payer enrollments.
- Keeps records of finalized CMS applications
- Serves as a liaison between Clients, Operations, and the Revenue Cycle Management team to build strong connections.
- Completes, submits, and tracks required applications to maintain active enrollment and prevent deactivation
- Manages updates and upkeep of provider demographics in relevant enrollment systems
- Ensured timely release or hold of claims based on enrollment status by maintaining accurate provider data in applicable systems
- Executed various specialized assignments and fulfilled other responsibilities as designated
- Updated existing records with new or revised information as needed.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Reviewed existing information for accuracy and made necessary corrections.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Identified, corrected, and reported data entry errors.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Sales Manager
Rent-A-Center
Barberton, OH
12.2021 - 04.2022
- Supervised 15-20 team members
- Produced sales leads and gauging existing sales leads to determine whether the leads were eligible to become customers
- Maintained a steady schedule for delivery team members while overseeing the credit assisting manager.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Maintained accurate records of all transactions between customers and company representatives.
- Established relationships with key clients, while maintaining existing customer base.
- Developed and implemented sales strategies to increase market share.
- Executed strategic sales plans to expand customer base and revenue.
Shift Lead
Walgreens
Sarasota, FL
11.2020 - 11.2021
- Managed 35-50 team members daily
- Provided superior customer while supervising all other team members
- Responsible for maintaining daily schedule to have enough staff, while filling in for people who call out
- Responsible for certain sections of inventory, both stocking inventory and ordering inventory.
- Researched industry trends in order to stay ahead of the competition.
- Reviewed daily sales reports and monitored financial performance metrics.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Provided guidance and support to other team members as needed.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Created weekly staff schedules to ensure adequate coverage.
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
- Analyzed customer buying patterns to identify trends in sales activity.
- Performed administrative tasks including filing documents, data entry.
- Handled cash register transactions accurately while providing excellent customer service.
- Conducted regular inventory checks to maintain accurate stock levels.
- Identified opportunities for operational improvements and communicated them to management.
CSR- Customer Service Representative
Alorica
Remote
05.2021 - 11.2021
- Answered customer telephone calls promptly and efficiently
- Wrote detailed reports of interactions with customers
- Achieved quota everyday of over 150 calls
- Managed customer complaints and concerns.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Maintained up-to-date knowledge of company products and services.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Developed strategies to improve quality of customer service delivery.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided customer service support to customers over the phone and by email.
- Adhered to company's established protocols for handling confidential data.
- Documented all conversations with customers in CRM software according to company standards.
- Updated job knowledge by participating in educational opportunities.
- Performed account maintenance activities such as updating client information in databases.
- Analyzed customer feedback data to identify areas of improvement.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Gathered feedback from customers regarding products and services.
- Ensured compliance with applicable laws and regulations for provision of services.
- Assisted in the development of customer service procedures and policies.
- Assisted customers with product selection based on their needs and preferences.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions, transactions, comments and complaints.
- Researched required information using available resources.
Waitress
Nellie's Restaurant
Sarasota, FL
06.2019 - 10.2020
- Took orders promptly and efficiently for customers
- Handled cash, checks, and debit/credit card transactions
- Cleaned and maintained cleanings of tables, chairs, floors, counters, drink dispensers, and any dishes used by kitchen.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Team Lead
Publix
Sarasota, FL
10.2016 - 06.2019
- Managed 50-75 team members daily
- Provided superior customer while supervising all other team members
- Responsible for maintaining daily schedule to have enough staff, while filling in for people who call out.
- Motivated staff through positive reinforcement techniques.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Monitored team performance against targets, taking corrective action where necessary.
- Maintained accurate records of employee attendance and task completion times.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Ensured compliance with company policies and procedures throughout the team.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Provided support to junior staff during peak periods of workloads.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Monitored team progress and enforced deadlines.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
Barista
Trevecca Nazarene University
Nashville, TN
10.2015 - 08.2016
- Took orders promptly and efficiently for customers
- Handled cash, checks, and debit/credit card transactions
- Cleaned and maintained cleanings of tables, chairs, floors, counters, and drink dispensers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Created promotional displays for advertising special events or promotions at the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
Bachelor of Arts - Healthcare Administration
University Of Arizona Global Campus
06-2026
Certification - Medical Scribe
Eastern Gateway Community College
Steubenville, OH06-2024
Skills
- 75 WPM
- Database Management
- Supervising
- Customer service expertise
- Benefits Administration
- Telephone and email skills
- Deadline Management
- Understanding of customer support
- Record maintenance
- Strong communication & organization skills
- Skilled Trainer
- Telemarketing Expertise
- Conflict Management
- Medical Terminology
- Business Communication
- HIPAA Compliance
- Computer Proficiency
- Time Management
- Sales Expertise
- Medical Recordkeeping
- Innovation and Creativity
- Reporting and file reviews
- Healthcare knowledge
- Effective written and verbal communication
- Team meeting participation
- Re-credentialing request follow up
- Provider Relations
Joblisting
health Information Specialist 1, CIOX Health, Norfolk, VA, 23501, https://www.indeed.com/viewjob?jk=b1f7260575f886a1&tk=1hf4r7tcsjkvp800&from=serp&vjs=3
Skillscertifications
- Health Insurance
- 75 WPM
- Windows
- IOS
- HTML/CSS
- Database Management
- Supervising
- Calendar Management
- Cash handling
- Customer Service
- Strong communication & organization skills
- Filing
- Skilled Trainer
- Telemarketing Expertise
- Health Insurance Conflict Management
- Medical Terminology
- Business Communication
- HIPAA Compliance
- Computer Proficiency
- Time Management
- Sales Expertise
- Data Entry
- Medical Recordkeeping
Timeline
Health Insurance Data Entry Clerk
Robert Half
12.2023 - 04.2024
Sales Manager
Rent-A-Center
12.2021 - 04.2022
CSR- Customer Service Representative
Alorica
05.2021 - 11.2021
Shift Lead
Walgreens
11.2020 - 11.2021
Waitress
Nellie's Restaurant
06.2019 - 10.2020
Team Lead
Publix
10.2016 - 06.2019
Barista
Trevecca Nazarene University
10.2015 - 08.2016
Bachelor of Arts - Healthcare Administration
University Of Arizona Global Campus
Certification - Medical Scribe
Eastern Gateway Community College
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