Alyssa Cobley
Fort Wayne,IN
Summary
Dedicated professional with a passion for delivering exceptional customer support. Adept at resolving customer complaints and fostering positive relationships. Known for being a natural problem solver with strong interpersonal and communication skills. Consistently goes above and beyond to guarantee customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
R. A. Kaplan Inc
01.2024 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Domestic Engineer
Cobley Household
05.2023 - 12.2023
- Maintained an organized and sanitary home environment by performing daily cleaning duties such as vacuuming, mopping floors, dusting furniture, changing bed linens and washing dishes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proficient in providing basic medical care such as administering medications and monitoring vital signs.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technician
Cataract and Laser Institute
07.2022 - 05.2023
- Coordinated patient flow.
- Assisted with patient record keeping by digitizing paper records.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Obtained patient medical histories for inclusion in records.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Patient Access Representative
Parkview Hospital
03.2022 - 07.2022
- Worked with nurses to admit patients and provide nursing staff with updated copies of documents.
- Assisted hospital staff with maintaining patient comfort and safety in a calm and timely manner.
- Created new patient charts to include personal and insurance information and reason for visit.
- Utilized problem-solving abilities to resolve complex issues related to insurance coverage, billing, and payment processing.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Provided excellent customer service to patients and their families.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Buck Global
08.2021 - 03.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Performed data entry tasks accurately and in a timely manner.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained a high level of professionalism when dealing with difficult customers.
- Logged details of customer service calls in computer system following correct protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Realtor / Associate Broker
North Eastern Group Realty
03.2021 - 03.2022
- Developed strong customer service skills while assisting clients with the purchase and sale of residential properties.
- Monitored MLS listings daily to stay informed of new properties in the area.
- Organized client files using electronic databases or filing systems.
- Researched comparable sales data to help clients determine the best list price for their property.
- Responded promptly to inquiries from potential buyers via phone or email.
- Conducted open houses, showings, home inspections, appraisals, and closings as needed.
- Assisted clients in finding their dream homes with personalized guidance and expert knowledge of local markets.
Associate Account Manager
PayFlex Systems USA Inc
08.2018 - 03.2021
- Utilized problem solving skills to identify root causes of customer issues and devised appropriate solutions.
- Managed multiple accounts simultaneously while meeting deadlines consistently.
- Conducted regular meetings with clients to discuss progress on projects and solicit feedback.
- Provided technical support to troubleshoot customer issues in a timely manner.
- Established strong relationships with clients through effective communication and follow-up.
- Managed multiple projects simultaneously while meeting deadlines.
- Developed strong relationships with clients through regular communication and excellent customer service.
Senior Customer Service Representative
PayFlex Systems USA Inc
10.2016 - 07.2018
- Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
- Developed deep understanding of company products and services, responding promptly to inquiries and resolving issues quickly and efficiently.
- Handled escalated situations calmly while maintaining positive relationships with customers throughout the process.
- Utilized active listening skills to identify customer needs and proactively addressed potential problems before they occurred.
- Ensured compliance with applicable laws and regulations related to customer service.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Education
Associate of Applied Science - Veterinary Technology
IBC Vet Tech Institute
Fort Wayne02.2012
High School Diploma -
South Side High School
Fort Wayne05.2009
Skills
- Engaged listener
- Proactive self-starter
- Organizational time strategies
- Skilled at prioritizing tasks simultaneously
- Achievement focused
- Skilled in identifying customer needs and solutions
- Professional call handling
Certification
- CCA - Certified Coding Associate
Timeline
Office Administrator
R. A. Kaplan Inc
01.2024 - Current
Domestic Engineer
Cobley Household
05.2023 - 12.2023
Technician
Cataract and Laser Institute
07.2022 - 05.2023
Patient Access Representative
Parkview Hospital
03.2022 - 07.2022
Customer Service Representative
Buck Global
08.2021 - 03.2022
Realtor / Associate Broker
North Eastern Group Realty
03.2021 - 03.2022
Associate Account Manager
PayFlex Systems USA Inc
08.2018 - 03.2021
Senior Customer Service Representative
PayFlex Systems USA Inc
10.2016 - 07.2018
Associate of Applied Science - Veterinary Technology
IBC Vet Tech Institute
High School Diploma -
South Side High School
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