Alyssa Codd
Pasadena,CA
Summary
Project Manager with extensive experience in overseeing diverse projects, from software development to new store openings. Demonstrates exceptional skills in cross-functional communication, planning, and organization to ensure seamless execution. Committed to delivering the best experience for both internal and external customers, with a proven ability to navigate fast-paced environments and handle complex challenges effectively.
Overview
12
12
years of professional experience
Work History
Product Operations Associate
Modern Animal
02.2023 - 05.2024
- Led cross-functional teams in the successful rollout of large-scale software and process improvements, ensuring seamless adoption and minimal disruption to day-to-day operations; conducted post-launch retrospectives to identify lessons learned and apply insights for continuous improvement in future releases.
- Increased Care Team satisfaction by overhauling decentralized feedback systems and implementing a streamlined process that directly addressed concerns and improved service delivery.
- Developed and maintained up-to-date tech organization documentation, leveraging superior knowledge of process refinement to ensure all teams had clear and accurate resources.
- Spearheaded projects with cross-functional partners to enhance communication channels with the Care Team, drastically simplifying their efforts by creating centralized, easily accessible documentation and streamlining processes for greater efficiency.
Product Coordinator
Modern Animal
06.2021 - 01.2023
- Led the autonomous management and optimization of IT inventory procurement and installation processes for new clinic openings, improving efficiency and accuracy to support a 4x+ growth in staff.
- Collaborated closely with cross-functional teams, providing timely updates on project milestones and deadlines, while adapting plans to accommodate shifting clinic opening timelines and organizational priorities.
- Documented user stories, specifications, and product features into detailed work orders to align cross-functional teams, building effective workflows and features for both a consumer-facing veterinary app and an internal EMR (Electronic Medical Record) system to support rapid clinic expansion.
Host
Modern Animal
01.2020 - 06.2021
- Developed and implemented new administrative processes from scratch to support a brand-new veterinary clinic, ensuring seamless operations for both office and clinic staff while guiding all team members on enlightened hospitality best practices.
- Acted as a cross-functional liaison between the office team and clinic, managing IT needs and setting up a multi-interaction chat and video calling system to facilitate smooth communication and pet care, particularly for clients waiting outside during the pandemic.
- Adapted to rapidly changing pandemic-related challenges by creating flexible solutions for client management, including contactless service protocols, while providing compassionate support in sensitive situations like end-of-life decisions and emergency visits to build trust and maintain client relationships.
QA MANAGER
Ad Hoc Labs Inc.
01.2018 - 10.2019
- Organized, planned, created and managed all test cases, cycles, and releases across 5+ platforms for both apps, while maintaining privacy standards as well as high customer satisfaction
- Used Jira to integrate Customer Support with the Engineering department, to elevate their technical agility as well as close the bug feedback loop in a more timely manner
SUPPORT MANAGER, SUPPORT AGENT
Ad Hoc Labs Inc.
09.2015 - 01.2018
- Completely and systematically revamped the Support Help Center with both a new easy to navigate theme, as well as all new articles and FAQs for the Burner App, while being the sole moderator for community content
- Responsible for auditing Support Department processes and communications, implementing updated philosophies and procedures, while maintaining and bettering response times and expectations for customers
- Improved communication times from 48 hours to first response to below 18 hours, while inbox grew from 25 cases per day to 80+
- Improved resolution times for above, from weeks (or months depending on severity of issues) to 48 hours or below
WHOLESALE CUSTOMER SERVICE MANAGER
Blue Bottle Coffee
04.2014 - 10.2015
- Responsible for supporting LA regional sales team and accounts with ordering, both coffee and merchandise, scheduling trainings, missed orders, specials deliveries, and all other aspects of account support
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
ACCOUNTING MANAGER, OPERATIONS & OFFICE MANAGER
Handsome Coffee Roasters
03.2012 - 07.2014
- Established financial systems that affected all aspects of company operations and reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
- Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
Education
Product Operations Certified -
Product-Led Alliance
Front End Web Development -
General Assembly
Skills
- Customer Service
- Deadline Management
- Verbal and written communication
- Project Management
- Procedure Development
- Process Improvements
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Product Operations Associate
Modern Animal
02.2023 - 05.2024
Product Coordinator
Modern Animal
06.2021 - 01.2023
Host
Modern Animal
01.2020 - 06.2021
QA MANAGER
Ad Hoc Labs Inc.
01.2018 - 10.2019
SUPPORT MANAGER, SUPPORT AGENT
Ad Hoc Labs Inc.
09.2015 - 01.2018
WHOLESALE CUSTOMER SERVICE MANAGER
Blue Bottle Coffee
04.2014 - 10.2015
ACCOUNTING MANAGER, OPERATIONS & OFFICE MANAGER
Handsome Coffee Roasters
03.2012 - 07.2014
Product Operations Certified -
Product-Led Alliance
Front End Web Development -
General Assembly
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