Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa Collins

Mason City

Summary

Results-oriented professional with a strong background in restaurant and retail management. Experienced in training and developing teams to elevate customer service standards. Committed to fostering positive relationships and optimizing operational efficiency for improved guest satisfaction.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

RibCrib
Mason City
08.2022 - Current
  • Oversaw daily restaurant operations, ensuring compliance with health regulations and standards.
  • Managed staff schedules and conducted training for new employees to enhance team performance.
  • Implemented customer service protocols to optimize guest experience and satisfaction levels.
  • Conducted regular team meetings to communicate expectations and gather valuable feedback.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Handled day-to-day operations, including scheduling, budgeting, and inventory control.
  • Executed comprehensive opening, closing, and shift change functions to uphold operational standards consistently.

Certified Nursing Assistant

Mercy One
Mason City
06.2024 - 12.2024
  • Monitored vital signs, reporting changes to nursing staff without delay.
  • Documented patient information accurately in electronic health records systems.
  • Assisted patients with daily living activities and personal care routines.
  • Maintained cleanliness and safety of patient environments consistently.
  • Collaborated with healthcare team to ensure quality patient-centered care.
  • Supported nursing staff in enhancing patient hygiene and comfort levels.
  • Responded promptly to call lights, addressing patient needs efficiently.

Store Manager

Family Dollar
Mason City
01.2021 - 07.2022
  • Oversaw daily store operations, ensuring strict adherence to company policies.
  • Trained team members to elevate customer service skills and engagement.
  • Managed inventory processes, coordinating timely stock replenishment efforts.
  • Implemented promotional displays to boost product visibility and drive sales.
  • Conducted regular staff meetings to outline goals and communicate expectations.
  • Resolved customer complaints promptly, providing effective solutions.
  • Managed daily banking activities, including deposits and withdrawals for accuracy.

Server

RibCrib
Mason City
06.2017 - 10.2020
  • Delivered exceptional customer service in fast-paced dining environment.
  • Processed food and drink orders efficiently to enhance guest experience.
  • Maintained cleanliness and organization of dining area and tables for optimal ambiance.
  • Accurately handled cash transactions and processed payments to ensure financial integrity.
  • Assisted in training new team members on established service standards.
  • Resolved customer complaints professionally, fostering positive dining experiences.

Education

GED -

North Iowa Area Community College
Mason City, IA
04-2022

Some College (No Degree) - Certified Nursing Assistant

North Iowa Area Community College
Mason City, IA

Skills

  • Relationship management
  • Adaptability and flexibility
  • Problem-solving skills
  • Time management strategies
  • Effective communication
  • Conflict resolution techniques
  • Team leadership abilities
  • Health regulation compliance

References

References available upon request.

Timeline

Certified Nursing Assistant

Mercy One
06.2024 - 12.2024

Restaurant Manager

RibCrib
08.2022 - Current

Store Manager

Family Dollar
01.2021 - 07.2022

Server

RibCrib
06.2017 - 10.2020

GED -

North Iowa Area Community College

Some College (No Degree) - Certified Nursing Assistant

North Iowa Area Community College

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