Alyssa Collins
Fredericksburg,VA
Summary
Organized and dependable professional experienced in managing multiple priorities while supporting team objectives. Committed to fostering collaboration and enhancing team performance. Ready to leverage skills to drive results in challenging roles.
Overview
12
12
years of professional experience
Work History
Invoicing Administrator/Permitting Coordinator
Ryan Homes, NVR
07.2024 - Current
- Primary Duty: High-volume invoicing administration including processing payments, reconciling transactions, managing invoice lifecycle, and ensuring precision in financial data entry.
- Coordinate with internal departments to ensure timely progression of sales, invoicing, and permitting workflows.
- Tracked customer interactions, invoices, and project milestones to enhance operational efficiency.
- Coordinated permitting processes by preparing and submitting documentation, tracking permit status, following up on approvals, and ensuring compliance.
- Executed high-volume data entry across multiple systems, ensuring accuracy of customer and project records.
- Coordinated scheduling, meetings, and communication across departments to support timely execution.
- Trained new staff on office processes, systems, and documentation standards.
- Managed daily administrative operations, ensuring accurate records and consistent office workflow.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Sales Representative
AllState
08.2019 - 07.2024
- Top-performing sales representative with consistent high-volume production and strong customer retention results.
- Contacted new and existing customers daily to generate leads, close sales, and consistently exceed performance targets.
- Identified customer needs and delivered tailored solutions to drive revenue growth and meet company goals.
- Built and maintained long-term customer relationships through consultative selling and excellent service.
- Managed high-volume pipeline of customer inquiries and policy needs, ensuring accuracy and responsiveness.
- Resolved customer issues promptly to enhance satisfaction and retention.
Customer Service Representative
GEICO
07.2014 - 08.2019
- Resolved customer inquiries and supported transactions and account updates efficiently.
- Surpassed productivity standards while upholding data accuracy and compliance.
- Executed high-volume data entry, ensuring precision in customer account information.
Education
High School Diploma -
Caroline High School
05-2012
Skills
- Data entry management
- Permitting Coordination
- High-Volume Data Entry
- Document management
- Workflow coordination
- Document Control
- Sales performance
- Customer service
- Customer Support
- Client Relations
- Microsoft Office (Excel, Word, Outlook)
- Time Management
Timeline
Invoicing Administrator/Permitting Coordinator
Ryan Homes, NVR
07.2024 - Current
Sales Representative
AllState
08.2019 - 07.2024
Customer Service Representative
GEICO
07.2014 - 08.2019
High School Diploma -
Caroline High School