Alyssa Colon

Auto Damage Liability Claims Adjuster

GEICO

06.2016 - Current

Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
Improved overall accuracy in claims investigations by developing a comprehensive checklist for gathering essential information.
Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
Examined claims forms and other records to determine insurance coverage.
Answered customer questions regarding deductibles.
Verified insurance claims and determined fair amount for settlement.
Prepared summaries of damage, payments, and policy coverage.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Researched claims and incident information to deliver solutions and resolve problems.
Analyzed information gathered by investigation and reported findings and recommendations.
Investigated and assessed damage to property and reviewed property damage estimates.
Identified suspicious losses and contacted manager for investigative assistance.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.