Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Connolly

Spring Grove,IL

Summary

Dedicated associate with over nine years of experience seeking a workplace who is serious about fostering growth for the business and it's employees. Known for exceptional organization, being attentive to small details that are often overlooked, time management, having an entrepreneurial mindset, exhibiting problem-solving skills in fast-paced work environments, and for being a team player. Well-versed in working with all types of customers and clients in order to meet and exceed their individual needs.

Overview

5
5
years of professional experience

Work History

Veterinary Assistant

Chicago Equine Medical Center
Wauconda , IL
2023.11 - Current
  • Assisted veterinarians in examining, diagnosing and treating equine for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Cleaned and sterilized exam rooms and equipment between appointments.
  • Administered sedation to patients for treatment.
  • Calculated medications for proper administration.
  • Gathered specimens such as blood and fecal samples for laboratory analysis.
  • Utilized laboratory equipment to run analyses on complete blood count (CBC), Chemistry, packed cell volume (PCV), total proteins (TP), etc;
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament, such as lead rope, lip twitch, and skin twitch.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate, behavior, IV fluid counts, digital pulses, CRT (capillary refill time), and other parameters as necessary.
  • Recorded hospitalized patient food and water intake and output levels.
  • Assisted in surgery preparation by setting up instruments, supplies, and equipment prior to procedure start time.
  • Packed work vehicles with all necessary equipment for scheduled appointments.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Responded promptly to emergency calls and was scheduled for on-call emergencies after hours.
  • Provided emotional support to pet owners during difficult times.
  • Attended regular continuing education courses related to veterinary medicine.
  • Assisted doctors by soothing upset or frightened animals.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Documented and tracked treatment activities via hospital program HVMS.
  • Documented observations and treatments to thoroughly complete discharge paperwork and invoices.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Trained new veterinary staff on office procedures and requirements.
  • Operated and set up radiographic, ultrasound, pro-stride, centrifuge, shockwave, and laser equipment.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Stocked inventory items and performed physical inventory counts to ensure accuracy of records.
  • Accurately filled out Controlled Substance Log.

Dispatcher

Humane Society Of The Pikes Peak Region
Colorado Springs , CO
2022.09 - 2023.09
  • Promoted and demonstrated the mission, values, and goals of the Humane Society of the Pikes Peak Region to community members via personable conversations daily.
  • Answered incoming calls, obtained pertinent information, and entered calls for service for officer response for emergent and non-emergent animal welfare calls for service.
  • Dispatched officers to calls for service via radio and communicated clearly and concisely the manner of call.
  • Fostered positive community relations, education, and encouraged responsible pet ownership to nurture healthy and positive relationships with the community.
  • Prioritized calls for service based on the situation and information provided and dispatched officers accordingly.
  • Encouraged positive internal relations amongst officers and HSPPR through participation in morale-building projects and events.
  • Attended and assisted in event-planning events such as Pawtoberfest to promote engagement with the community.
  • Represented Animal Law Enforcement and HSPPR in a professional and courteous manner.
  • Assisted citizens with better understanding the ordinances of their corresponding jurisdictions.
  • Complied with all HSPPR policies and procedures.
  • Attended trainings to continually build personal education, skills, and awareness to best serve the community and organization.
  • Established clear communication with team leads, management, and fellow peers to aid better connections internally and externally, and to improve employee experiences and daily workflows.
  • Experienced in thorough case documentation and report writing whilst utilizing objective language.
  • Provided equal, undivided attention to members of the public to address their questions and concerns and give the best service possible.

Copywriter

Alyssa Anne Copywriting, LLC
Remote
2022.07 - Current
  • Writes blogs, email newsletters, website copy, and other copywriting and marketing services to amplify business growth, increase engagement, and establish authority.
  • Creates unique content and graphics for social media platforms.
  • Utilizes knowledge and skills in photography when relevant for content, i.e., special events, day-to-day workings, etc;
  • Writes valuable content that resonates with the reader to pique curiosity and encourage them to want to learn more.
  • Edits and proofreads copy for any grammatical errors.
  • Develops quality and individualized copy for websites with keyword-rich text for SEO Optimization, which boosts organic ranking with SERPs (search engines).
  • Familiar with data analysis such as conversion rates and open rates.
  • Incorporates strong calls to action to increase engagement and reach desired outcomes based on client goals.
  • Meets 1:1 with clients to edit and modify copy to meet and exceed content expectations.
  • Identifies main business goals, sets realistic timeframes, and implements actionable next steps toward achieving said goals.
  • Boosted website traffic by creating relevant social media posts.
  • Skilled in formatting writing for skimmers, diggers, and SERPs.
  • Writes clearly and concisely to ensure all readers are able to understand the topic with ease.
  • Skilled in content strategy, planning, and writing.
  • Familiar with implementing funnels that begin with awareness, leading to action.
  • Conducts 1:1 strategy calls with clients to identify goals and gain clarity of brand voice and target audience for quality positioning and messaging.
  • Ensures consistent brand voice across all platforms to establish trust and credibility.

Emergency Response Technician

Colorado Springs Police Department
Colorado Springs , CO
2022.02 - 2022.08
  • Liaised between the public and the department, strengthening relationships, communications, and trust through genuine care and thorough assistance.
  • Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
  • Demonstrated adept multi-tasking skills.
  • Provided instructions to callers for CPR and airway clearing procedures during emergencies.
  • Provided instructions to callers in emergent situations to get them to safety.
  • Demonstrated calming techniques and de-escalation tactics in high-stress situations to encourage caller safety and wellness.
  • Assisted all callers with the same level of compassion and customer service to ensure the best level of care.
  • Received non-emergency line calls and strived to provide the best level of customer service by taking time to hear concerns, answer questions, and provide resources.
  • Utilized CAD (Computer Aided Dispatch) to place calls for service relevant to police, fire, or medical response personnel depending on individual call situations.
  • Utilized CAD to update first responder personnel with new information.

Customer Service Representative

Uintah Pet Emergency
Colorado Springs , Colorado
2021.07 - 2022.02
  • Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care and triaged accordingly.
  • Cultivated impactful relationships and provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, paving the way for future business opportunities.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Restrained patients for exams and treatment utilizing appropriate techniques according to size and temperament for patient and staff safety.
  • Collected blood samples for laboratory analysis.
  • Assisted clients through emergency or routine care paperwork, estimates, and next-steps.
  • Monitored vital signs of hospitalized patients before, during, and after procedures utilizing anesthesia.
  • Ensured that cages were kept clean at all times.
  • Prepared laboratory slides for microscopic examinations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned and prepped surgical equipment for autoclave sterilization.
  • Educated clients about Care Credit and walked clients through the process of applying.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered numerous inbound calls daily with varying requests and inquiries regarding animal healthcare: symptoms, wait times, costs, and treatment expectations. Conducted outgoing calls to owners and other veterinary facilities for follow ups and patient records for proper documentation.
  • Assisted customers in making payments on accounts, accepted and processed credit and cash payments, and followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Maintained cleanliness throughout the clinic daily by cleaning exam rooms, tables, the laboratory, front office, doing laundry, etc;
  • Adhered to strict protocols when potential isolation patients were presented.
  • Attended regular continuing education courses related to veterinary medicine.
  • Provided emotional support to pet owners during difficult times.

Animal Law Enforcement Officer

Humane Society of the Pikes Peak Region
Colorado Springs , Colorado
2019.06 - 2021.06
  • Enforced all domestic animal-related laws in El Paso County, Colorado. Conducted welfare investigations and bite investigations.
  • Certified state agent with the Bureau of Animal Protection in conjunction with the Department of Agriculture. Responded to calls for service to address public safety and animal welfare concerns.
  • Fostered personable and professional relationships with members of the community to create a safer environment for animals and citizens. Furthermore, collaborated with these individuals to produce the best possible outcome for their own personal development and to encourage positive public relations.
  • Thoroughly documented in well-written reports interactions with pet owners and observations during calls for service.
  • Interacted with and handled animals daily; evaluated behavior and body language and wrote descriptive animal memos whilst utilizing objective language.
  • Experienced in Chameleon and data processing.
  • Skilled in de-escalation techniques in high-stress situations.
  • Worked closely with all branches of the organization, including but not limited to veterinary staff, TNR, customer care, and volunteers.
  • Assisted the police department and sheriff's department during calls for service and executed search warrants.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Responded promptly to after-hours emergencies.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members to find workable solutions.
  • Sold licenses and educated on the importance of licensing and obtaining up-to-date vaccinations for pets.

Education

High School Diploma -

Coronado High School
Colorado Springs, CO
05.2016

Some College (No Degree) - Zoo Keeping Technology

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Interpersonal skills
  • Planning and collaboration
  • Visionary
  • Team minded
  • Calm under pressure
  • Time management
  • Detail oriented
  • Community relations
  • Cross-functional communication
  • Critical thinker
  • Resourceful
  • Conflict resolution skills

Timeline

Veterinary Assistant

Chicago Equine Medical Center
2023.11 - Current

Dispatcher

Humane Society Of The Pikes Peak Region
2022.09 - 2023.09

Copywriter

Alyssa Anne Copywriting, LLC
2022.07 - Current

Emergency Response Technician

Colorado Springs Police Department
2022.02 - 2022.08

Customer Service Representative

Uintah Pet Emergency
2021.07 - 2022.02

Animal Law Enforcement Officer

Humane Society of the Pikes Peak Region
2019.06 - 2021.06

High School Diploma -

Coronado High School

Some College (No Degree) - Zoo Keeping Technology

Pikes Peak Community College

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Alyssa Connolly