Hi, I’m
Alyssa Constant
Violet,LA
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
4
years of professional experience
Work History
Kroger Specialty Pharmacy
Benefit Verification Specialist
11.2022 - 05.2023
Job overview
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
Crescent City Orthopedics
Benefits Specialist
10.2021 - 10.2022
Job overview
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Louisiana Pain Specialists
Benefits Assistant
12.2019 - 12.2020
Job overview
- Leveraged strong interpersonal skills when working closely with employees from various departments on matters related to their personal circumstances.
- Managed the administration of FMLA/LOA requests, ensuring compliance with company policies and federal regulations.
- Consistently met deadlines for reporting requirements by efficiently managing workload without sacrificing quality.
- Assisted employees in understanding their benefits options, providing clear explanations and guidance on available plans.
Advanced Medical Center
Front Desk Receptionist
03.2019 - 12.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Delgado Community CollegeNew Orleans, LA
from Cell Biology And Anatomy
Chalmette High SchoolChalmette, LA
High School Diploma
01.2015
University Overview
- Completed AP course in Biology II.
- 3.8 GPA
- Biology II Club Member
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
- HIPAA Compliance
- Claims Processing
- Microsoft Office
- Insurance Verification
Timeline
Benefit Verification Specialist
Kroger Specialty Pharmacy
11.2022 - 05.2023
Benefits Specialist
Crescent City Orthopedics
10.2021 - 10.2022
Benefits Assistant
Louisiana Pain Specialists
12.2019 - 12.2020
Front Desk Receptionist
Advanced Medical Center
03.2019 - 12.2019
Delgado Community College
from Cell Biology And Anatomy
Chalmette High School
High School Diploma
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