Alyssa Cooper
Senior Property Management Professional
Columbus Metropolitan Area,OH
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
New Communities Manager | Director of Training and Education
Metropolitan Holdings, LLC
05.2023 - 10.2025
- Successfully lead a team of 12 leasing agents and property managers to lease-up 600 units across 9 new build properties.
- Oversaw construction turnover, maintenance workflow and vendor coordination to ensure timely completion of work.
- Managed/wrote budgets across 9 properties over the course of 4 years.
- Completed efficient financial reporting, rent collection, delinquency procedures and compliance-focused administration.
- Provided mentoring, and leadership training, across a 9 property portfolio to train and lead property management professionals, and communities, to success.
- Created onboarding programs, SOPs, and job aids for all Ohio-region properties.
- Delivered new-hire training and employee development initiatives, reducing ramp-up time.3
Senior Property Manager
Coastal Ridge Real Estate
01.2018 - 05.2023
- Led daily operations over 11 team members.
- Oversaw daily needs for; leasing, resident renewals, unit inspections and maintenance repairs.
- Managed rent collection, AR, delinquency and accounting documentation.
- Processed invoices and maintained financial accuracy using OneSite and Spend Management software.
- Strengthened resident engagement, and retention, through communication, event planning and superior customer service.
- Ensured vendor compliance (W-9s, COIs) and documented operational requirements.
- Executed leasing audits, renewal strategies, and retention initiatives across multiple sites.
Lead On Site Manager
Aaron Sales & Lease
11.2014 - 01.2018
- Supervised Customer Service Representatives and Product Technicians.
- Verified sensitive financial and personal data with accuracy.
- Managed delinquency, conducted account follow-up and customer concerns.
- Responded to service inquiries and coordinated customer service.
- Directed delivery scheduling and completed weekly store audits.
Education
High School Diploma -
06-2009
Skills
- Property Operations
- SOP Development
- Lease-Ups
- Team Leadership
- Customer Service
- Employee Training
- Compliance Administration
- Onesite/RealPage/Appfolio/Yardey/Spend Management/Microsoft Suite/Excel
Certification
- Fair Housing Certified
Accomplishments
- Sales Manager of The Year (2016-2017)
ADDITIONAL STRENGTHS
- Interpersonal Communication
- Accountability
- Asset Stabilization
- Time Management
- Problem Solving
- Onsite & Corporate Experience
Timeline
New Communities Manager | Director of Training and Education - Metropolitan Holdings, LLC
05.2023 - 10.2025
Senior Property Manager - Coastal Ridge Real Estate
01.2018 - 05.2023
Lead On Site Manager - Aaron Sales & Lease
11.2014 - 01.2018
Ansonia High School - High School Diploma,
Dayton School of Advertising Art - ,