ALYSSA CORTELLINO
Charleston,SC
Summary
Ambitious Food and Beverage Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
15
15
years of professional experience
Work History
Food and Beverage Manager
USAF
Joint Base Charleston Golf Courses
02.2020 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine and beer.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Tracked food production levels, meal counts, and supply costs.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Developed ongoing training initiative to improve food knowledge of serving employees.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled catering scheduling, ordered food and planned events.
- Helped plan and execute 12-15 Golf tournaments a year.
General Manager
Red Robin
09.2011 - 12.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Inventory and ordering
- Ensuring guest satisfaction at all times
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Training store certified.
- Green steritech rating 2 years running
- Worked at 9 locations as management team or support.
- Opened 4 Red Robin locations as management team or support
- Serve safe certified
- Chosen twice to attend WFF in Dallas as one of 16 GM
- Chosen to represent RR at Golden Chain awards as one of 10
- Regional support for regional director in form of covering vacations, bi-weekly conference calls, and additional training
- Assisted in multiple food and beverage roll outs
- Lead region 2018 in catering as one of 34 locations to hit goal out of almost 600 locations
- Surpassed 2018 catering sales by July 1, 2019.
- Lead my team with honor and integrity while learning and having fun daily.
- Developed and implemented strategies to increase sales and profitability.
Assistant General Manager
Boston Beer Works
07.2008 - 09.2011
- Responsible for FOH operations, including profit and loss, training and knowledge of beer and brewing
- Training of a staff of 20 team members
- Organized live band schedule
- Planned all functions, including weddings, showers, birthdays etc. to total an average of 50 a year.
- Guest satisfaction main priority.
Education
Bachelor of Arts - Musical Theater
University of New Hampshire
Durham, NH06.2003
Skills
- Active Listening
- Guest Relations
- Catering Supervision
- Maximizing Profitability
- Food Safety and Sanitation
- P&L Responsibility
- Supply Ordering and Management
- Menu Pricing and Writing
Accomplishments
Key Spouse 2020-Present.
Key Spouse of the Year, Joint Base Charleston 2022.
Vice President of Governance- Team Charleston Spouses Club 2023- Present.
Timeline
Food and Beverage Manager
USAF
02.2020 - Current
General Manager
Red Robin
09.2011 - 12.2019
Assistant General Manager
Boston Beer Works
07.2008 - 09.2011
Bachelor of Arts - Musical Theater
University of New Hampshire