Alyssa Cortes

Model excellent customer service by greeting all guests

Utilize suggestive selling techniques such as marketing, product placement, and personal information while assisting customers with selections
Serve as a backup to Cosmetics Manager, assisting in the training, developing, and coaching of other cosmetic partners

Pick items for guest orders accurately and quickly, meeting service and required ship time standards
Model excellent customer service by greeting all guests in the area when picking orders
Follow communication procedures, guidelines and policies
Act as point of contact fulfillment expert and assist lead
Locate ship to store orders and scan into hold upon arrival
Demonstrate a culture of ethical conduct, safety, and compliance
Practice appropriate escalation tools to solve process and/ or guest issues; notify leader(s) as needed

Consistently provided professional, friendly and engaging customer service
Followed all safety and sanitation policies when handling food and beverage
Displayed enthusiasm and knowledge about the restaurant’s menu and products
Completing tractions on cash register

Greet customers in a warm and sincere and helpful manner
Answered dealerships heavy phone lines and direct call as necessary
Provide administrative assistance as needed; process new vehicle license plate request
Maintaining Managers schedules and calendars
Addresses customer concerns and issues or escalates them as needed

Greet customers upon arrival in a positive manner
Seat customers, provided menus and managed wait times
Handled reservations
Answered heavy phone lines; take and prepare to –go orders
Assist customers by providing information and resolving their complaints

Monitor children; responsible for maintaining a safe and fun environment
Maintain schedules for children’s actives
Provider reports for incidents that may occur; provider communications to parent/guardian
Handled parent/guardian complaints; notify leader

Provided customer service
Selling products
Operating cash registers, processing transactions