Alyssa Costales
Albuquerque,USA
Summary
Self motivated and proactive in finding ways to be more efficient and effective. Great at problem solving. Many years of dealing with various types of customers. Multiple years of management experience.
Overview
24
24
years of professional experience
Work History
Operations Manager
Waddell & Reed, LPL Financial
06.2022 - Current
- Worked directly with the CEO to ensure workflow and customer service were efficient.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Completed daily basic tasks such as scheduling, build reports, customer resolution regarding clients finances.
Facilities Manager
Bernalillo Academy
11.2018 - 01.2022
- Managed all daily operations for construction, housekeeping, food preparation, and maintenance departments
- Manage and coordinate vendors and contractors for onsite permits and licenses
- Daily meetings and presentations with directors to proactively maintain a safe environment
- Managing all purchasing, bids, and contracts for facility maintenance
- Managing day-to-day business operations, including employees, products, and finances
- Planning business operational mandates and policies, starting with defining customers and market
Business Manager
Elite Dance Studio
01.2001 - 03.2019
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Legal Assistant/ Receptionist
Cortez & Hoskovek
02.2010 - 01.2011
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Repeat call analyst
Verizon Wireless
01.2009 - 01.2010
- Multi system phone operation and customer service
- Customer service care handling business and personal accounts
- Specialized training for escalated calls
- Was part of the 'saves' team in the attempt to deescalate customers and resolve concerns
- Reviewing recorded calls to identify opportunities to prevent a repeat call
- Preparing reports and presenting findings to management team
Education
CPR Certification -
CNM
Albuquerque, New MexicoSkills
- Managing multiple departments and personnel
- Problem-solving in stressful environments
- MS Office Proficient
- Attention to detail
- Clear and effective communication
- Time management
- Proper handling of sensitive documents
- Customer service
- Employee relations and conflict resolution
Activities
Professional dancer and teacher with Elite Dance and Theatre. I have dedicated 27 years to training and perfecting my craft. I regularly perform in professional shows and events.
Timeline
Operations Manager
Waddell & Reed, LPL Financial
06.2022 - Current
Facilities Manager
Bernalillo Academy
11.2018 - 01.2022
Legal Assistant/ Receptionist
Cortez & Hoskovek
02.2010 - 01.2011
Repeat call analyst
Verizon Wireless
01.2009 - 01.2010
Business Manager
Elite Dance Studio
01.2001 - 03.2019
CPR Certification -
CNM
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