Alyssa Cox
Benbrook
Summary
Dynamic Unit Secretary/Program Specialist with several years of dedication to Cook Children's, excelling in customer service, administrative support, and patient care. I strive to enhance patient experiences and improve unit workflow through strong organization and effective communication.
Overview
12
12
years of professional experience
Work History
Unit Secretary/Program Specialist
Cook Children's PHP
01.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to appropriate staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patient families, keeping everyone informed.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Work with patients ages psychiatric patients ages Pre-K through adolescents which includes activities of daily living, maintaining a safe environment, and the management of harmful behaviors.
Unit Secretary/Program Specialist
Cook Children's Inpatient
06.2019 - 01.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to appropriate staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patient families, keeping everyone informed.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Work with patients ages psychiatric patients ages Pre-K through adolescents which includes activities of daily living, maintaining a safe environment, and the management of harmful behaviors.
Office Assistant
Ortiz Plumbing
01.2014 - 01.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer inquiries.
- Expedited document processing for work order with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX12-2016
Skills
- Customer service
- Strong organization
- Conflict resolution techniques
- Detail-oriented approach
- Critical thinking
- Time management
- Collaboration and teamwork
- Administrative support
- Problem-solving
- Adaptable and flexible
- BLS certified
- CPI certified
Timeline
Unit Secretary/Program Specialist
Cook Children's PHP
01.2022 - Current
Unit Secretary/Program Specialist
Cook Children's Inpatient
06.2019 - 01.2021
Office Assistant
Ortiz Plumbing
01.2014 - 01.2019
Associate of Arts -
Tarrant County College
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