Alyssa Curl
Customer Service Representative- Citibank
Florence,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Citibank
Florence, KY
08.2018 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 1100 calls per month to meet fast-paced call center demands.
- Resolved customer complaints and addressed emergency requests and needs.
- Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Money Center/Customer Service Associate
Walmart
Wapakoneta, Ohio
05.2016 - 08.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Accounting Intern
H&R Block
Wapakoneta, Ohio
05.2016 - 08.2016
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Quickly and accurately processed payments, credits and other transactions using company software applications.
- Compiled monthly journal entries into general ledger system.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Education
High School Diploma -
Wapakoneta High School
03.2016 - 03.2016
Skills
Creative problem solving
Good listening skills
Money handling abilities
Proficient in Microsoft Office programs
Bookkeeping
Finance
Account Reconciliation
Outstanding communication skills
Empathetic and genuine
Timeline
Customer Service Representative
Citibank
08.2018 - Current
Money Center/Customer Service Associate
Walmart
05.2016 - 08.2017
Accounting Intern
H&R Block
05.2016 - 08.2016
High School Diploma -
Wapakoneta High School
03.2016 - 03.2016