Alyssa Curtis
Waycross,GA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
KJ Clothier
Waycross, GA
10.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Jerry J's
Waycross, GA
08.2019 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers, took orders, and provided product information.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Ensured compliance with all health regulations related to food handling practices.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Prepared food items according to company standards for quality and presentation.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Utilized computer system to track sales data for daily reports.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Assisted in training new employees on restaurant procedures and policies.
- Took orders, prepared foods and processed payments in full-service establishment.
- Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Informed customers of regular deals or monthly specials to upsell orders.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Ware County High School
Waycross, GA05-2023
Some College (No Degree) - Business Management
South Georgia State College
WaycrossSome College (No Degree) -
Coastal Pines Technical College
Waycross, GASkills
- Client Account Management
- Payment Processing
- Sales Development
- Upselling
- Business Development
- Customer Needs Assessment
- Product Sales
- Inventory Control
- Reading Comprehension Skills
- Written and Oral Communication Skills
- Listening Skills
- Product Recommendations
- Sales Expertise
- Time Management
- Multi-Tasking Strength
- Customer Service
- Financial Records Analysis
- Product Promotions
- Goal-Oriented
- POS System Operation
- Outgoing Personality
- Flexible Schedule
Accomplishments
- Awarded most reliable cheerleader
- Awarded Employee of the month
- Awarded A-Honor Roll
- Top percentile of my graduating class (2023)
Affiliations
- Volunteer work
- Charity events
- Giving to those in need
References
References available upon request.
Timeline
Sales Associate
KJ Clothier
10.2022 - Current
Cashier
Jerry J's
08.2019 - 06.2021
High School Diploma -
Ware County High School
Some College (No Degree) - Business Management
South Georgia State College
Some College (No Degree) -
Coastal Pines Technical College