Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alyssa Ruck

Lancaster,KY

Summary

I am highly intelligent; I grasp concepts and tasks quickly and execute them thoroughly. Superiors and colleagues alike have praised my excellent communication skills, my ability to relay information concisely and my always calm, and polished demeanor.



Overview

5
5
years of professional experience

Work History

Bank Teller

Farmers National Bank
08.2023 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Leasing Consultant

RealSource Property Management
01.2022 - 08.2023
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Server

Cracker Barrell
01.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Garrard County High School
Lancaster, KY
05.2021

Skills

  • Money Handling
  • Data Inputting
  • Upselling Skills
  • Patience and Empathy
  • Multitasking Capabilities
  • Professionalism and Courtesy
  • Time Management Proficiency
  • Customer Service Excellence
  • Sales and Cross-selling
  • Attention to Detail
  • Listening and Comprehension
  • Teamwork and Collaboration
  • Computer Literacy
  • Organizational Skills

Accomplishments

Awards:

  • Rookie of the year CKAA 2022
  • Best social media presence for Realsource Properties 2022

Timeline

Bank Teller

Farmers National Bank
08.2023 - Current

Leasing Consultant

RealSource Property Management
01.2022 - 08.2023

Server

Cracker Barrell
01.2021 - 01.2022

High School Diploma -

Garrard County High School

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